Support » Plugin: The Ultimate Video Player For WordPress - by Presto Player » player controls disappears with firefox

  • Resolved teliuscf

    (@teliuscf)


    Hi there,
    I am testing presto player in order to upgrade to the pro version.
    I am experiencing this issue:
    while playing a video with chrome, everything is fine
    while playing the same video on the page url with firefox:
    – video controls are visible before playing the video
    – after clicking, video starts, controls correctly disappear
    – when controls have disappeared, hovering over the video does not make controls to show up again.
    Therefore it is not possible to control the video anymore.

    Is someone else having the same issue?

    Some more info:
    video source: vimeo
    wordpress version: 5.7
    browser: firefox 86.0.1 (64 bit)
    OS: windows 10

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Andre Gagnon

    (@2winfactor)

    Hi There,

    Thanks for reaching out and reporting the issue.

    What type of video is it (youtube, vimeo, self-hosted)? What happens when you click the video instead of hovering?

    Thread Starter teliuscf

    (@teliuscf)

    Hi Andre,
    the video source type is Vimeo.
    When I click, nothing happens.

    Thank you.

    Plugin Author Andre Gagnon

    (@2winfactor)

    Thanks for reporting. It’s looking like a Firefox + Vimeo issue. We’ll get this fixed!

    Thread Starter teliuscf

    (@teliuscf)

    glad to have been of some help 😉

    Plugin Author Andre Gagnon

    (@2winfactor)

    Hi Again!

    Just pushed out a fix for this (0.0.53). Can you update and clear any caching you may have and let me know if you’re still seeing the issue?

    Thanks!

    Thread Starter teliuscf

    (@teliuscf)

    Updated and tested. Fixed! I confirm it’s working now.

    Best wishes. 😉

    Plugin Author Andre Gagnon

    (@2winfactor)

    Great! Thanks so much for reporting, and following up!

Viewing 7 replies - 1 through 7 (of 7 total)
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