Playback loops after 2 minutes and 50 seconds

malinpro
(@malinpro)

5 years, 11 months ago

Before purchasing the Pro version for one of my clients, we use the free version.
The audios are several minutes long.
But after approximately 2 minutes 50, the reader returns to the beginning of the reading and it loops continuously.
Do you have an idea ?
Thank you

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)

Plugin Support Fotis
(@markwaregr)

5 years, 11 months ago

Hi there,
Does this happens with all audio files you have tried?
Currently I cannot see any AudioIgniter playlists in the URL you provided, can you add one?

Thread Starter malinpro
(@malinpro)

5 years, 11 months ago

Hello,
The problem only happens with the Safari browser.
Thank you for your answer.
Regards,
Daniel

Plugin Support Fotis
(@markwaregr)

5 years, 11 months ago

Hi there, @malinpro
Can you provide a URL with a player so I can check this out?
Are you testing with Safari on desktop or mobile? Does it happen in our demo also? https://www.cssigniter.com/preview/audioigniter/

Thread Starter malinpro
(@malinpro)

5 years, 11 months ago

Hi,
With smartphones, we have not tried.
The URL :
https://www.cabinet-hypnose-provence.fr/une-vie-sans-tabac/
To access the full post and audios, you must log in with the following credentials:
User: Paul
Password: Austria2020
Thank you,
Daniel

Plugin Support Fotis
(@markwaregr)

5 years, 11 months ago

Hi,
Where should I add these? They dont seem to be correct here https://www.cabinet-hypnose-provence.fr/une-vie-sans-tabac/

Thread Starter malinpro
(@malinpro)

5 years, 11 months ago

Hello,
When you view the post, you have a login panel at the end to display the entire post.
You use the credentials I gave you and it will display the entire post with the Audios at the end.
Regards,
Daniel

Plugin Support Fotis
(@markwaregr)

5 years, 11 months ago

Hi,
I am trying this, but keep getting this error https://prnt.sc/vbmgm2.
Can you create a simple text page?
Thread Starter malinpro
(@malinpro)

5 years, 11 months ago
Hi,
I created a test page:
https://www.cabinet-hypnose-provence.fr/test-player/
You can see the animation on playing is not showing on Safari and after 1.55 minutes it returns to the start.
The problem arises for all devices: iPhone, iPad and Mac.
Thank you,
Regards,
Daniel
- This reply was modified 5 years, 11 months ago by malinpro.
Plugin Support Fotis
(@markwaregr)

5 years, 11 months ago

Hi there,
I had no issues playing both audio files till the end.
Can you have developers console open in safari and let me know if you get any errors https://support.apple.com/guide/safari/sfri20948/mac ?

Thread Starter malinpro
(@malinpro)

5 years, 11 months ago

Hello,
The problem is not only on my Safari, but with client’s Safari on Mac and Ipad.
I’ll watch and get back to you.
Regards,
Daniel

Thread Starter malinpro
(@malinpro)

5 years, 11 months ago

Hello,
The screenshot of the Safari console.
https://drive.google.com/file/d/114RXwWfbR_k9p-yX0iXASHofrOqU8vzT/view?usp=sharing
Thank you,
Regards,
Daniel

Thread Starter malinpro
(@malinpro)

5 years, 11 months ago

Hello again,
Please go to the following page:
https://www.cabinet-hypnose-provence.fr/test-player/
Since this morning, without any explanation, on my Mac reading does not run on all browsers.
On iPhone, you will see the attached screenshot for the same page.
https://drive.google.com/file/d/12ZqBWKZol5q03qPraAKlssfbFEFaE_6P/view?usp=sharing
We are very concerned about the reliability of your plugin.
I can send you a Site Administrator account and also FTP access if needed.
Thank you,
Regards,
Daniel

Plugin Support Fotis
(@markwaregr)

5 years, 11 months ago

Hi there,
Audio continues to play, I am seeing now that the trackbar for progress is missing . Please send us a request here with your data https://www.cssigniter.com/support-hub. Make sure you have tested for plugin conflicts first https://www.cssigniter.com/kb/checking-for-plugin-conflicts/

Thread Starter malinpro
(@malinpro)

5 years, 11 months ago

Hello,
After some research there would be a conflict with the MemberShip Pro plugin … even with Guthenberg’s audio player.
Regards,
Daniel

Plugin Support Fotis
(@markwaregr)

5 years, 11 months ago

@malinpro Weird. Let me know if you need additional help with anything.

Viewing 15 replies - 1 through 15 (of 15 total)

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