Support » Plugin: Cue by » Play Button Appears but Won’t Play

  • Resolved bonfirecollaborative


    The player looks great but isn’t working. It recognizes the song, length, etc but the play button doesn’t work. Please help. Thank you!

    The page I need help with: [log in to see the link]

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  • Plugin Author Brady Vercher


    Hi @bonfirecollaborative,

    It looks like you’re trying to use an audio file protected by WooCommerce. When the audio player tries to load the audio file, the sever is returning a 403 - Forbidden response.

    I noticed you switched to the core audio players and are having the same issue. You’ll need to be sure the files are publicly accessible in order for them to be playable.


    HI, I have a similar problem (or similar to another subject). I see tracks, they can be played in the dashboard/page itself. But on my website the track won’t start playing:
    For example here:
    It used to work… now I already disabled some plugins, but it is still not working.
    help is welcome.

    Plugin Author Brady Vercher


    Hi @daniellepijpers, it doesn’t look like you’re using Cue on your site, although you are using one of our themes. The version of Marquee you’re using is a few years old, so you probably need to update to get the audio working again.


Viewing 3 replies - 1 through 3 (of 3 total)
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