Plain Text Email line breaks are div elements

  • Resolved ernst1234

    (@ernst1234)


    1 year ago

    Hi

    Recently started having an issue whereby instead of line breaks in the emails as it looks in the email template, the emails arrive with line breaks replaced by <div></div> elements. We want to use plain/text email format. Not sure why these are showing up.

    For us, the line breaks are <div></div>
    For the customer, the line breaks are<div style=”height:10px;”></div>
    So slightly different.

    But it must have something to do with the functions that format the text prior to sending email.

    Please help 🙂

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year ago

    What other plugins and theme do you use on the site?

    Thread Starter ernst1234

    (@ernst1234)

    1 year ago

    Theme: Divi (by Elegant Themes)

Plugins:
Akismet Anti-spam: Spam Protection: version: 5.3
Beautiful and responsive cookie consent: version: 3.1.0
Conditional Fields for Contact Form 7: version: 2.4.3
Contact Form 7: version: 5.8.3
Contact Form 7 Signature Addon: version: 4.2.2
Divi Plus: version: 1.9.10
Flamingo: version: 2.4
Plugin Organizer: version: 10.1.10
Post SMTP: version: 2.8.5
Send PDF for Contact Form 7: version: 1.0.1.7
ShortPixel Image Optimizer: version: 5.5.2
Site Kit by Google: version: 1.114.0
TablePress: version: 2.2.3
UpdraftPlus - Backup/Restore: version: 1.23.13
Wonder Grid Gallery Pro: version: 16.6C
Wordfence Security: version: 7.11.0
WP Rocket: version: 3.15.5
Yoast SEO: version: 21.6
    eric4969

    (@eric4969)

    1 year ago

    Hi

    I have the same problem. I though it was the “Conditional Fields for Contact Form 7” module which is the source of the problem, but same problem when i desactivate it.

    I’m going to try to install an older version of contact form 7 to see …

    Thread Starter ernst1234

    (@ernst1234)

    1 year ago

    @eric4969
    Do you have the same theme?
    Other plugins in common?
    And lastly, PLEASE, if you find a solution, let us know 🙂

    eric4969

    (@eric4969)

    1 year ago

    Same problem with Contact Form7 5.83 and 5.82.

    Idem with Conditional Fields for Contact Form 7 2.41 and 2.43.

    eric4969

    (@eric4969)

    1 year ago

    My theme is NEVE.

    I have also like ernst1234 :
    AKISMET 5.3, Flamingo 2.4, Send PDF for Contact Form 7 1.0.17, Wordfence Security 7.11.0, UpdraftPlus 1.23.13.

    eric4969

    (@eric4969)

    1 year ago

    The Send PDF for Contact Form 7 1.0.17 plugin is the problem.

    An update 1.0.18 (on Github) solve the problem of text in the email.

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    1 year ago

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Akismet Anti-spam, Flamingo, Site Kit by Google, Wordfence Security and Yoast SEO, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter ernst1234

    (@ernst1234)

    1 year ago

    @eric4969
    You are correct. Upgrading “Send PDF for Contact Form 7” to version 1.0.18 solved the problem. I saw the offending code in the 1.0.17 version.

    Awesome, it’s solved.

    • This reply was modified 1 year ago by ernst1234.
Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Plain Text Email line breaks are div elements’ is closed to new replies.