Place Order doesn’t go to a separate confirmation page?

  • Resolved premiereq

    (@premiereq)


    8 years, 1 month ago

    Hi, has anyone experienced a problem with the Place Order button not going to a separate order confirmation page? Our’s just refreshes the Payment info page with a small message “Transaction has been approved.” Customers get confused and click the button twice, so we added a message to not do that but I think it looks sloppy.

    Developers are telling us it’s a problem with Authorize.net and we have to switch payment gateways. Auth.net tells us it’s a setting or possibly a Woocommerce script glitch.

    Any advice? Thanks
    PremierEquestrian.com

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author nazrulhassanmca

    (@nazrulhassanmca)

    8 years, 1 month ago

    Step-1 Activate default twentyfifteen theme,
    Step-2 Makesure you are on woocommerce 2.6.x
    Step-3 Clear server cache(CDN) if any
    Step-4 Clear the browser history cache cookies etc
    Step-5 Try

    I want you to try because Divi, Flatsome and other theme thathave woocommerce templates bundled have caused issues earlier

    If these do not work then reach me soi can work out something for you.

    It is also possible some other plugin are interfering the thank you page so in that case you try installation with twentyfifteen theme woocommerce 2.6.X and latest authorizenet woocommerce addon

    Thanks
    nazrul

    Thread Starter premiereq

    (@premiereq)

    8 years ago

    Hi Nazrul,

    Thanks for your suggestion. I’ve passed this onto the developers so I’ll let you know how it goes!

    Kath

    Plugin Author nazrulhassanmca

    (@nazrulhassanmca)

    8 years ago

    @kath,

    Can you ask you developers to reinstall the plugin or can you tell me is the authorize.net settings is to held payments for review ?

    Thanks

    Thread Starter premiereq

    (@premiereq)

    8 years ago

    Hi,

    I sent them your message asking to reinstall the plugin. Last Wednesday we called Authorize.net and he suggested changing our Woocommerce setting to Authorize and Capture. It was set to authorize only.

Viewing 4 replies - 1 through 4 (of 4 total)
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