Place Order button not working

  • Resolved markwebstar

    (@markwebstar)


    6 years, 6 months ago

    I have been unable to replicate this error, but a customer has experienced a problem with the final “Place Order” button not working. Using Woocommerce and PayPal Express Checkout, he reports that the “Place Order” button “doesn’t respond after clicking it – it just goes purple and then to black again and nothing else.” He was unable to complete his order.

    I have managed to place orders using different browsers when sandboxed, and completed an order with the site live, so I’m not sure what to do now …

    Thanks in advance for any possible advice or solutions.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years, 6 months ago

    Thanks for explaining!

    When you can’t replicate an issue, it becomes very difficult (if not impossible) to troubleshoot as you can’t see when the issue is fixed. If it’s working correctly, then I’d recommend keeping an eye on it. If the problem does show up again, try to get as much information as you can from the customer so that you can replicate the problem yourself.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years, 5 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter markwebstar

    (@markwebstar)

    6 years, 5 months ago

    @fernashes

    I haven’t had anyone else complain about a similar problem so will have to assume that there was something wrong with that customer’s setup or usage of the site.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years, 5 months ago

    Great, I’m glad to hear it!

Viewing 4 replies - 1 through 4 (of 4 total)
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