Support » Plugin: Multi-Step Checkout for WooCommerce » Place Order Button Doesn’t Work

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Author Diana Burduja

    (@diana_burduja)

    Hello,

    currently the plugin isn’t activated on the website, so I cannot see why they Place Order button doesn’t work.

    It could be a conflict with the theme or with another plugin.

    The Smoothness theme is a commercial theme, so we cannot test with it.

    Could you please make a test website where you install WordPress from the beginning, WooCommerce and the WP Multi-Step Checkokut? At this point the Place Order button should work alright. Then install the theme to see if the issue comes from the theme?

    Thread Starter anasgamal

    (@anasgamal)

    I activated the plugin so you can see the problem

    Thread Starter anasgamal

    (@anasgamal)

    Because it is production site
    When you’re online please reply to my topic so I can activate the plugin

    Plugin Author Diana Burduja

    (@diana_burduja)

    Please try to make a test website where you have WordPress, WooCommerce, WP Multi-Step Checkout installed, test the checkout, then install the theme and test again the checkout.

    Additionally, you can activate the plugin on the production website, go to the checkout page and click on the Place Order button. Then open the browser’s Console, as described here in Step 3, take a screenshot of the page with the Console open so I can see any JavaScript errors and link me the screenshot. Then you can deactivate the plugin again.

    Thread Starter anasgamal

    (@anasgamal)

    Thread Starter anasgamal

    (@anasgamal)

    I tried to change the theme but it didn’t have any effect
    I disabled all the plugins i found the problem was solved
    So I activated them one by one and I found that the problem is with Woothemes Plugins Called “Woocommerce Account Funds”
    I left the plugin activated for you to test it on the staging site
    https://woocommerce.com/products/account-funds/
    This is the plugin that I’m talking about

    Thread Starter anasgamal

    (@anasgamal)

    Though the problem was solved
    When I deactivated the plugin I noticed that the Order & Payment Step looks strange
    https://www.kcsstore.com/en/checkout/
    You can see it on the production site

    Thread Starter anasgamal

    (@anasgamal)

    About the Order & Payment Step looks weird
    I noticed there is an error in the console with wp-embed.min.js

    Thread Starter anasgamal

    (@anasgamal)

    I activated the plugin and tried to change the settings and I found that there is a setting called “Paying with Account Funds”
    So when I activate “Partial Funds Payment” in Account Funds plugin the fourth step in the
    checkout doesn’t look weird like i when I deactivate the plugin Like I mentioned
    But the place order button doesn’t work

    When I disable this feature, The fourth step looks messy (same when I deactivate this plugin) but the place order button works fine

    Screenshot:
    http://prntscr.com/kpnx7n

    Thread Starter anasgamal

    (@anasgamal)

    When I enable Partial Funds Payment in Account Funds Plugin:

    Screenshot from checkout:
    http://prntscr.com/kpo1nb

    Console:
    http://prntscr.com/kpo0nl

    —-

    When I disable Partial Funds Payment in Account Funds Plugin:

    Screenshot from checkout:
    http://prntscr.com/kpo196

    Console:
    http://prntscr.com/kpo1cu

    When I deactivate the Woocommerce Account Funds Plugin:

    Screen from Checkout:
    http://prntscr.com/kpo230

    Console:
    http://prntscr.com/kpo2dz

    Thread Starter anasgamal

    (@anasgamal)

    I noticed that If I disabled your plugin the error in the console is still there

    Thread Starter anasgamal

    (@anasgamal)

    I tried to disable other plugins And it turns out that the error in the console is because of Jetpack Plugin
    The error in the console is solved when I deactivate Jetpack
    But the other problems (Place order, Order summary box looks messy) Still there and it is not because of Jetpack
    Also Order summary problem resists when I deactivate both Account Funds and Jetpack

    Thread Starter anasgamal

    (@anasgamal)

    I tried to deactivate all plugins except for your plugin and woocommerce with the same theme and the order summary still looks the same

    Thread Starter anasgamal

    (@anasgamal)

    When I activate Twenty Fifteen theme it looks fine

    Plugin Author Diana Burduja

    (@diana_burduja)

    How did you solve the original problem with the Place Order button? Did you simply deactivate the WooCommerce Account Funds plugin or somehow else?

    The messed up form is from the Electro Electronics theme. You can write the following CSS rule:
    body:not(.electro-v1) form.woocommerce-checkout { display: block !important; }

    to your website to make the form look alright.

Viewing 15 replies - 1 through 15 (of 22 total)
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