Title: Pixel not working
Last modified: January 6, 2022

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# Pixel not working

 *  Resolved [schablon](https://wordpress.org/support/users/schablon/)
 * (@schablon)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/pixel-not-working/)
 * Hi. With this plugin, I cannot connect my website to Facebook Pixel. Actually,
   everything was working, but the connection was suddenly lost. I have deleted 
   and reinstalled the plugin several times but the problem persists.
 * – I start installing the plugin; I enter pixel, catalog etc information, everything
   is completed, I get the answer that the installation is successful. But when 
   I go back to pixel, nothing works.
 * Also an image from inside the plugin: [https://prnt.sc/26a27vn](https://prnt.sc/26a27vn)
 * There is no information about the connection.
 * What you need to know: My Facebook account is fully authorized on Pixel, 2FA 
   is on, also this was working before.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpixel-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/pixel-not-working/#post-15226742)
 * Hi [@schablon](https://wordpress.org/support/users/schablon/)
 * I hope you’re well, thanks for reporting your issue with the plugin!
 * > Also an image from inside the plugin: [https://prnt.sc/26a27vn](https://prnt.sc/26a27vn)
   > There is no information about the connection.
 * I can’t see the screenshot, it seems that I need to login to see it.
 * Could you please re-upload it via [https://snipboard.io](https://snipboard.io)
   for sharing screenshots – please follow the instructions on the page, then paste
   the URL in your reply?
 * In addition to that, to resolve the above problem, please try the following steps:
 * – Change your WordPress site language to English under WP Admin > Settings > 
   General
 * – Change your WooCommerce store currency to USD under WooCommerce > Settings 
   > General
 * I hope that helps!
 * Let me know how it goes!
 *  [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/)
 * (@rur165)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/pixel-not-working/#post-15266076)
 * Hi there,
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
 * Hopefully, you were able to find a solution to your problem! If you have further
   questions, please feel free to open a new topic.
 * Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Pixel not working’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/pixel-not-working/#post-15266076)
 * Status: resolved