Title: Pixel ID Missing Last modified: April 22, 2022 --- # Pixel ID Missing * Resolved [takemakestudios](https://wordpress.org/support/users/takemakestudios/) * (@takemakestudios) * [4 years ago](https://wordpress.org/support/topic/pixel-id-missing-2/) * Despite having installed the pixel correctly (as a business manager I detect it correctly), by installing the plugin and correctly connecting the facebook page to the account, at the end of the procedure a Woocommerce page opens with the Pixel ID Missing error. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpixel-id-missing-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [Raif Deari](https://wordpress.org/support/users/rdeari/) * (@rdeari) * [4 years ago](https://wordpress.org/support/topic/pixel-id-missing-2/#post-15592572) * Hi [@takemakestudios](https://wordpress.org/support/users/takemakestudios/) ! * Can you please share with us the following information: - Your site’s System Status Report - You can get it by navigating to the **WooCommerce / Status** section of your site. Once there, click on the **Get system report** button and then copy it by clicking on the **Copy for support** button. Then paste it here in a comment. - Next, please share with us any relevant error logs in **WooCommerce > Status > Logs** - Finally, please share any screenshot of the error you are seeing on your site while trying to connect it with Facebook for WooCommerce * _Note! Please feel free to redact any information that you feel should not be shared publicly! πŸ™‚_ * Thank you! * Thread Starter [takemakestudios](https://wordpress.org/support/users/takemakestudios/) * (@takemakestudios) * [4 years ago](https://wordpress.org/support/topic/pixel-id-missing-2/#post-15611258) * ``` ### WordPress Environment ### WordPress address (URL): https://athenaline.com Site address (URL): https://athenaline.com WC Version: 6.4.1 REST API Version: βœ” 6.4.1 WC Blocks Version: βœ” 7.2.2 Action Scheduler Version: βœ” 3.4.0 WC Admin Version: βœ” 3.3.2 Log Directory Writable: βœ” WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: βœ” Language: it_IT External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.3.33 PHP Post Max Size: 1 GB PHP Time Limit: 660 PHP Max Input Vars: 10000 cURL Version: 7.81.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.34-MariaDB-cll-lve Max Upload Size: 1 GB Default Timezone is UTC: βœ” fsockopen/cURL: βœ” SoapClient: βœ” DOMDocument: βœ” GZip: βœ” Multibyte String: βœ” Remote Post: βœ” Remote Get: βœ” ### Database ### WC Database Version: 6.4.1 WC Database Prefix: w3Yy4H_ Dimensione totale database: 86.50MB Dimensione dati database: 58.47MB Dimensione indice database: 28.03MB w3Yy4H_woocommerce_sessions: Dati: 0.19MB + indice: 0.02MB + motore InnoDB w3Yy4H_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB w3Yy4H_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB w3Yy4H_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB w3Yy4H_woocommerce_order_items: Dati: 0.06MB + indice: 0.02MB + motore InnoDB w3Yy4H_woocommerce_order_itemmeta: Dati: 0.30MB + indice: 0.25MB + motore InnoDB w3Yy4H_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB w3Yy4H_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB 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w3Yy4H_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB w3Yy4H_yoast_seo_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB w3Yy4H_yoast_seo_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB ### Post Type Counts ### attachment: 287 cartflows_flow: 2 cartflows_step: 3 cookielawinfo: 4 custom_css: 3 elementor_library: 11 mt_pp: 46 nav_menu_item: 14 oembed_cache: 2 page: 17 post: 2 product: 151 product_variation: 945 revision: 360 shop_coupon: 4 shop_order: 191 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): βœ” Hide errors from visitors: βœ” ### Active Plugins (35) ### Redirect 404 to Homepage: by pipdig – 1.0 Buttons Shortcode And Widgets: by OTWthemes.com – 1.16 CLP - Custom Login Page: by NiteoThemes – 1.5.5 Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.1.5 Disable Author Archives: by freemp – 1.3.1 Disable All WordPress Updates: by Oliver SchlΓΆbe – 1.7.0 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4 Duplicator: by Snap Creek – 1.4.5 Elementor Pro: by Elementor.com – 3.5.2 Elementor: by Elementor.com – 3.5.4 Facebook for WooCommerce: by Facebook – 2.6.12 Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.23 Google Language Translator: by Translate AI Multilingual Solutions – 6.0.14 Site Kit by Google: by Google – 1.72.0 Hide Priceless products: by Giovanni Malagnino Consulting – 1.1.1 Jetpack: by Automattic – 10.8 Mailchimp for WooCommerce: by Mailchimp – 2.6.2 User Profile Picture: by Cozmoslabs – 2.6.0 Really Simple SSL: by Really Simple Plugins – 5.3.1 Salt Shaker: by Nagdy – 1.3.0 Rank Math SEO: by Rank Math – 1.0.87 Storefront Powerpack: by WooCommerce – 1.5.0 Tidio Chat: by Tidio Ltd. – 5.0.0 WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.2.9 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.14 WooCommerce Satispay: by Satispay – 1.5.2 WooCommerce Breadcrumbs: by Anthony Hortin – 1.0.8 Checkout Fields Manager for WooCommerce: by QuadLayers – 5.5.5 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 Pay for Payment for WooCommerce: by KarolΓ­na VyskočilovΓ‘ – 2.1.5 WooCommerce PayPal Payments: by WooCommerce – 1.7.1 WooCommerce Shipping & Tax: by WooCommerce – 1.25.26 WooCommerce: by Automattic – 6.4.1 Wordfence Security: by Wordfence – 7.5.7 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.3 ### Inactive Plugins (1) ### Webcraftic Hide login page: by Webcraftic – 1.1.5 ### Dropin Plugins (1) ### maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #243 - /shop/ Carrello: #244 - /cart/ Pagamento: #245 - /checkout/ Il mio account: #246 - /my-account/ Termini e condizioni: ❌ La pagina non Γ¨ impostata ### Theme ### Name: Storefront Version: 4.1.0 Author URL: https://woocommerce.com/ Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: βœ” ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: βœ” Shop country code: IT WooCommerce currency supported: βœ” PayPal card processing available in country: βœ” Pay Later messaging available in country: βœ” Webhook status: – Vault enabled: βœ” Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: βœ” ### Action Scheduler ### Complete: 504 Oldest: 2022-04-02 10:34:53 +0200 Newest: 2022-05-03 09:30:24 +0200 Failed: 2 Oldest: – Newest: – Pending: 1 Oldest: 2022-05-06 13:51:45 +0200 Newest: 2022-05-06 13:51:45 +0200 ### Status report information ### Generated at: 2022-05-03 09:31:15 +02:00 ``` * [https://snipboard.io/gU9VYn.jpg](https://snipboard.io/gU9VYn.jpg) [https://snipboard.io/N9KtZb.jpg](https://snipboard.io/N9KtZb.jpg) - This reply was modified 4 years ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * [nicw.a11n](https://wordpress.org/support/users/nicw/) * (@nicw) * [4 years ago](https://wordpress.org/support/topic/pixel-id-missing-2/#post-15623580) * Hi [@takemakestudios](https://wordpress.org/support/users/takemakestudios/) * That’s a curious error, since your site does in fact seem to be running a pixel,` 2178829952267011` and I can view this in the pixel helper. * It does seem to be added through an Elementor widget, however. Could you check your Facebook stats to see if you are pulling pixel events through another source, even though I do not see an obvious possible source via the list of plugins on your site? * Thread Starter [takemakestudios](https://wordpress.org/support/users/takemakestudios/) * (@takemakestudios) * [4 years ago](https://wordpress.org/support/topic/pixel-id-missing-2/#post-15624173) * I added the pixel as code in the footer through the elementor widget called β€œ html code”. The footer is present on all pages as an elementor template. I do not use plugins for the pixel neither of facebook nor of third parties, only direct html code. Viewing 4 replies - 1 through 4 (of 4 total) The topic β€˜Pixel ID Missing’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 4 replies * 5 participants * Last reply from: [takemakestudios](https://wordpress.org/support/users/takemakestudios/) * Last activity: [4 years ago](https://wordpress.org/support/topic/pixel-id-missing-2/#post-15624173) * Status: resolved