Title: Pixel Error
Last modified: May 5, 2021

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# Pixel Error

 *  Resolved [kevinpullut](https://wordpress.org/support/users/kevinpullut/)
 * (@kevinpullut)
 * [5 years ago](https://wordpress.org/support/topic/pixel-error/)
 * Your server is sending an invalid ip_address parameters value for your AddToCart
   event. This may be because there was an error in the parameter value.
 * Hello is there any fix for this ?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [5 years ago](https://wordpress.org/support/topic/pixel-error/#post-14405614)
 * Hi [@kevinpullut](https://wordpress.org/support/users/kevinpullut/)
 * Thanks for reaching out to us.
 * We have a similar [open bug](https://github.com/woocommerce/facebook-for-woocommerce/issues/1777)
   related to this. I’ve added your case in the bug report.
 * For the time being it’s worth checking the following:
    - Please ensure there is no browser addons/extension blocking the FB pixel to
      work, you can enable only Facebook Pixel Helper for example to debug pixel
      on your site, and disable anything else
    - Please ensure there is no additional plugin on your site that does Facebook
      pixel, and also ensure there is no manual embed of Facebook pixel script
 * I hope that helps!
 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/pixel-error/#post-14448275)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Pixel Error’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/pixel-error/#post-14448275)
 * Status: resolved