Support » Plugin: Pixel Caffeine » Pixel caffeine doesnt catch the add to cart event

  • When I installed the plugin on my wordpress, an error in my ad manager jumped where it tells me that it is not identifying when people do the add to cart.

    I already cleared the cache, uninstalled and reinstalled the plugin but the error remains

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    could you please provide some screenshots of the error you have in ad manager? Also, could you please guide me where I can trigger the add to cart event from your website? I don’t see Pixel Caffeine installed on that website and I don’t find where to try to add to cart a product.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Also, what theme are you using? Are there some code customizations for the WooCommerce features?

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    sorry for the delay on this.
    I installed Astra theme and I’m not able to replicate the issue.

    I’m seeing now that your product seems to be a subscription. What plugin are you using to set up the subscription for the product? Maybe this can be the cause of the issue and I need to understand your configuration in order to replicate the issue and find a solution.

Viewing 4 replies - 1 through 4 (of 4 total)
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