Support » Fixing WordPress » Pinterest issue: site doesn’t allow readers to pin content

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    My site is suddenly blocking readers from being able to pin my content on Pinterest. When I try to pin my content, I get the error message, “Sorry, this site doesn’t allow you to save pins.” I did not change any settings. Because this occurred right after the recent WordPress update to 4.7.4, I wonder if this might have had something to do with it.

    I have tried pinning via the share buttons on my site and by manually pasting the URL into Pinterest. I have tried multiple browsers, clearing caches, and logging out of my site first. Same result.

    Pinterest is the largest driver of traffic to my site, so I would appreciate any help in getting this resolved quickly. My site is www.flippedoutfood.com.

    Thank you,

    Michelle

Viewing 15 replies - 1 through 15 (of 18 total)
  • I’m having the same problem and would love any help! We wrote to Pinterest and this was their (not so helpful) message to my assistant: https://screencast.com/t/Kw7iQJHMEd

    But since not EVERYBODY is having an issue, I think there could still be a workaround.

    Having the same issue. They said “We are working on it” then closed the topic on the ticket.

    Thank you!

    Same problem …

    Thread Starter michellefrank

    (@michellefrank)

    I think the problem is on WordPress’ side. I noticed it immediately after the update. Just to be safe, I also contacted Pinterest (with the same “we are working on it” response) and my theme developer, who told me that it was a WordPress issue and that a lot of people were affected. It’s been crickets from WordPress, though. Sigh.

    It took me a while to figure this out but the problem
    was that my firewall had blocked the IP address 54.236.1.11.
    Once I whitelisted that IP everything worked fine again.

    I tryed to disable the firewall, also looked at the ip, nothing helped, I think it is in the code of WordPress that blocked this sharing image options.
    It is also blocking images at tumblr, not only pinterest.

    Same Issue. Hope that it will be solved quickly.

    Or does somebody have a good idea?

    I have the same problem. Pinterest support wasn’t very helpful. What I managed to discover is pinterest crawler has no problem accessing our site via plain HTTP, but fails to fetch it over HTTPS.

    I’ve solved this issue by updating SSL configuration for nginx.

    Before:

    ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
    ssl_prefer_server_ciphers on;
    ssl_ciphers "EECDH+AESGCM:EDH+AESGCM:AES256+EECDH:AES256+EDH";
    ssl_ecdh_curve secp384r1;
    ssl_session_cache shared:SSL:10m;
    ssl_session_tickets off;
    ssl_stapling on;
    ssl_stapling_verify on;

    After:

    ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
    ssl_prefer_server_ciphers on;
    ssl_ciphers "EECDH:+AES256:-3DES:RSA+AES:RSA+3DES:!NULL:!RC4";
    ssl_ecdh_curve secp384r1;
    ssl_session_cache shared:SSL:10m;
    ssl_session_tickets off;
    ssl_stapling on;
    ssl_stapling_verify on;

    Bump. Any solutions beyond changing SSL ciphers in config file?

    Solution for me was disabling our site’s CDN (which was changing image URLs). Likely moving to a DNS-based CDN that does not change image URLs.

    Thread Starter michellefrank

    (@michellefrank)

    I temporarily bypassed the CDN to troubleshoot this: it fixed the problem instantly. Thanks for the tip! I’ll look into other CDN options.

    I don’t use CDN, still have the same problem…. any ideas ?

    Hi, I have exactly the same problem like michellefrank. I’d appreciate any help.

Viewing 15 replies - 1 through 15 (of 18 total)
  • The topic ‘Pinterest issue: site doesn’t allow readers to pin content’ is closed to new replies.