Support » Theme: Pinnacle » Pinnacle theme hacked

  • Resolved NormanW

    (@yugogardner)


    I have a website on my hosted URL, built with WordPress Pinnacle free thene. It is fully backed up off line to my computer using the Updraft+ plugin. The site is via an SSL https address.

    Last evening I was actually on the site updating a page when I got a message box up to say I had been logged out. Never happened before.

    I could not, and cannot log into my dashboard, every attempt is redirected to a spam site asking me to click on a link. I have not..

    My ISP suggested I reinstall files and databases from their cPanel. I did, but still couldn’t log in and attempts to access pages were redirected.

    My ISP confirmed I have been hacked and suggested I get help from WordPress. My post last night got a generic reply telling me to follow https://wordpress.org/support/article/faq-my-site-was-hacked/

    My ISP at my request have now taken the site off line, with an exception for my IP added as an exception to htaccess file.

    This is the first time it has happened to me. I only built the site in December.

    I have followed the advice in the page link, as far as I can and as far as I understand.

    I have run the Sucuti scan and it has confirmed I have been hacked by malware. From the information, I am unable to identify which file(s) are involved. The info says
    I am unable to log in to the WP Admin. That is part of the hack.

    I should add that I have low technical aptitude working with websites and web servers but can follow instructions.

    I completed a full backup on 7th April and have offline copies. I can access everything through cPanel.

    I would appreciate advice on what to do next as I really don’t know where to start and there are no responses to my request for help on the main WordPress forum.

    Thanks for reading.

    • This topic was modified 7 months, 1 week ago by Jan Dembowski. Reason: Removed malware URLs

    The page I need help with: [log in to see the link]

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