Thank you for the 1 star rating. Sorry to hear you are having issues with our plugin. I would like to try and help you. Please create a support ticket using the link below so that we can investigate further your issue.
https://wordpress.org/support/plugin/simple-download-monitor/
Kind regards.
I apologize. This wasn’t the first time I all a sudden get email from people telling me they couldn’t download. And always it has been a frustrating experience to trouble shoot because it’s a terrain I am no expert in. PHP settings and databases are alien to me, and to be fair, a bit intimidating. Stressful.
In the past I had to modify PHP settings, increase memory limits, this time this was no solution although I did those things again. Still no luck. People could not download and neither could I as anonymous user. Trying to get into the dashboard for SDM crashed the website.
Online solutions all assume you know your way around on a WordPress website and suggest all kinds of files to be edited. I think many people chose WP just because they need a website. Not because they want to become WP experts.
Google Analytics has a similar way of doing of complicating matters to the max, even if people just want some simple website stats.
In the end I got it going by going into phpmyadmin (or something) and delete the database that keeps track of number of downloads, IP addresses and such. Plus I for each download ticked the setting to ignore global setting for requiring login to download (already set to no login required).
I will increase stars because it’s very positive of you to offer help.
-
This reply was modified 3 months ago by
jvsteen.
I am happy to know that you got it working again and thank you for increasing to 3 star rating 🙂 It is much appreciated. In the future if you run into any issues, please create a support ticket using the link I provided above and we will be happy to help you troubleshoot any issue that you might run into.
Kind regards.