Mahmudul,
I am truly sorry to hear that. We take great pride in our plugin and to hear that it has not worked for you is very troubling. We would greatly appreciate the opportunity to see what is going wrong and to rectify the situation. We believe that if 1 person is having issues, there must be others, so in fixing the issue for you we will be helping hundreds of other users.
If you would be so kind, please let us know what version of WordPress you are using, what version of PHP your server uses (if you know) and what other plugins you have installed.
Regards,
Jacob
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Side note: Hi @techstalkscom I’ve cleaned up the title of this review, please keep it family friendly in these forums.
Mahmudul,
We have just deployed a new version of the plugin which should resolve any issues you were having. We believe that some servers running older versions of PHP were having an issue with some of our code. We have updated it to work with these older versions and would love a second chance to earn your trust and business.
If you do try our plugin again, we would love to hear if it has worked for you, and if not, what errors you receive so we may investigate them.
Best Wishes,
Jacob
If it will work, i will change my review. I need this badly. Hope it will work. Sorry for bad words 🙂
Checked again, no event is tracking. If i give you a temporary access of my website, then can you fix it?
Mahmudual,
I cannot offer that type of support on this forum; however, have you made sure that you have populated your pixel id in the settings? Can you provide me with a link to your site so I can confirm the pixel is truly not being sent?
Jacob
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
*Reads* Side note: Much thanks Jacob, it really helps moderators and everyone here when plugin authors understand and cooperate with us that way. 😉
I can not give you my site here. I can email you if you want.
That works. Please contact me at jacobmhulse@nightshiftapps.com
Hi mahmudul alam mithun,
I have not heard back from you but I was truly hoping to solve this problem for you. Like I said before, we believe that if 1 person has an issue, there must be others with the same problem. If you would allow us to solve the issue on your site you will likely be helping many others take advantage of all of the features of our great plugin.
Please reach out to me directly at jacobmhulse@gmail.com.
Sincerely,
Jacob
mahmudul alam mithun,
It has been awhile since I last heard from you and I was hoping to catch you at a better time to see if we could get you up and running. Please reach out to me directly at jacobmhulse@nightshiftapps.com so I can attempt to resolve this situation so you can begin re-marketing on Facebook.
Regards,
Jacob
