• Resolved martycmm23

    (@martycmm23)


    Hi,
    Thank you for your assistance, the issue I am experiencing is the following:

    Every time I try to open the page it loads perfectly except for the images that show up as white spaces.
    The arrows are visible and clickable but no image to be seen.

    The error I see on Console is the following:
    GET https://www.casaconiglio.com/assets/js/jquery-3.2.1.min.js 404

    Please note that I only have this issue on desktop or tablets and not on the mobile version.

    I look forward to hearing back from you!

    Martina

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @martycmm23!

    The problem on your website is, that you used the same sliders multiple times. In your Divi page builder you created different parts for smaller and bigger screens, and at both places the same sliders were used. We have a limitation, that you cannot publish the same slider twice on the same page. It has to be this way, because we have to use HTML IDs to identify each slider and in website development IDs have to be unique. So this is rather a limitation made by browsers, that CSS and JS codes won’t work on 2nd IDs, as these codes suppose to be about a single element.

    To have the same sliders twice on your page, you should duplicate your sliders:
    https://smartslider.helpscoutdocs.com/article/1764-slider-settings#slider-actions
    and then you could publish the 2nd sliders in the 2nd placement. That should resolve this problem!

    About the Console error:
    Something seems to want to call in that jquery-3.2.1.min.js file into your website, but not our code. I don’t really see this error on your website, possibly due to the JavaScript minification of WP Optimize (which is only showed for logged out users, not for administrators), but if you would like to figure out the source of that issue as well, I can suggest using Health check & troubleshooting plugin similarly as you see here:
    https://smartslider.helpscoutdocs.com/article/2006-how-to-use-health-check-troubleshooting-plugin
    But you have jQuery on your website, so this missing file shouldn’t really cause an error.

Viewing 1 replies (of 1 total)
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