Picture download don’t work anymore

  • Resolved axial3d

    (@axial3d)


    5 years, 9 months ago

    Hi,

    The plugin is great so far, but since the last update the download of pictures inside Lightbox don’t work anymore.
    Before it worked without problems, but now it’s not possible to download pictures with the download button, doesn’t matter if it’s chrome, firefox, …

    Please check this issue, because it’s a fantastic and easy solution for users to download pictures.

    Thanks,
    Axel

Viewing 16 replies (of 16 total)
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  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    5 years, 8 months ago

    Dear Alex,

    We understand your concern and that you have not changed anything on your Website.

    However, please note as we have mentioned before “Previously, we did not download an original image.”,i.e. the principle of working of the code has been slightly changed, which may be caused some issue with your Website. We have checked in our side many times, and there is not such an issue.

    Please be informed that we wish to help you very much. So, we are kindly asking you to contact us and provide temporary admin access to your Website in order or investigate the problem.

    Thank you for your understanding!

    Have a nice day!

Viewing 16 replies (of 16 total)
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