Pickup points are unavailable (on holiday) but still show up in the search
-
During these summer holidays we have had an issue where clients will select Pickup Points that are closed for holiday. We only know this because when we check the official VASP software (Which is used for registering the shippings in their system) the selected pickup point will generate an error (will just be red with an X / Unavailable )
This naturally leads us to have to contact the clients and spend time with them figuring out an alternative pickup point and manually changing it in the VASP system.
We notice that these points (which are on holiday) will not show up as available in the official VASP system:
However they will still show up on the Woocommerce checkout page using the Portugal VASP Expresso Kios network for WooCommerce plugin.
They will also still show up on the official VASP website: https://www.vaspexpresso.pt/pt/geral/rede-kios/We assume Marco is using the VASP API to retrieve the pickup point data, so quite possibly the plugin is not at fault but the data being made available by the VASP API.
This is a request to see if it’s possible to do something about this.
– Does VASP provide info that the pickup point are currently unavailable/closed for holiday?– Marco do you know what could be wrong, if is it possible to fix this or not?
Would you recommend we directly contact VASP with this issue?Thank you
- The topic ‘Pickup points are unavailable (on holiday) but still show up in the search’ is closed to new replies.