Hello @mcornelius
First of all, please give us the email address/website url that you used to send the support ticket so we can check whether the support ticket was delivered to us successfully or not. Usually we replied within 10-12 hours.
it was via your contact form on your website, concerning vanderveenXXXXX.nl [blurred the last part]
names of both Rene Vrieling [stickytooling] and my name as shown in username.
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This reply was modified 7 months ago by
mcornelius.
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This reply was modified 7 months ago by mcornelius.
Hello @mcornelius
Can you please check the screenshot https://postimg.cc/LqYFhH5Q? We didn’t get any support requests from this email. If you want, we can provide you a live video. So please reconsider your review as it is not true, and send your support request from https://coderockz.com/support
You should search for name “stickytooling” as we are the ones who sent the request. Not via my clients email.
Hello @mcornelius
Okay, we searched and found the support ticket to our spam/junk folder. There are thousand and thousand spam emails we got everyday because the support page is public that’s why your support ticket was missing to check. Don’t understand or very strange why the email going to the spam folder instead of the regular inbox!
We reactive the support ticket and hopefully you will get a response within a short period of time. And sorry for the misunderstanding between us and that is not intensional.
