php-xml installed but not detected

Hi @veganadvocate,

Apologies for the delay in following up with you on this. We’re working through a bit of a backlog.

You shouldn’t have to do much (if any?) custom massaging of your WordPress install to get Jetpack connecting — we connect over XML-RPC, which comes pre-installed with WordPress. Can you tell us more about what you’re trying to do?

Currently, when we run this command:

curl -A 'Jetpack by WordPress.com' -d '<methodCall><methodName>demo.sayHello</methodName></methodCall>' https://www.hardcoregames.ca/xmlrpc.php

…we get this:

<?xml version="1.0" encoding="UTF-8"?>
<methodResponse>
  <fault>
    <value>
      <struct>
        <member>
          <name>faultCode</name>
          <value><int>-32700</int></value>
        </member>
        <member>
          <name>faultString</name>
          <value><string>parse error. not well formed</string></value>
        </member>
      </struct>
    </value>
  </fault>
</methodResponse>

…when we should get this:

<?xml version="1.0" encoding="UTF-8"?>
<methodResponse>
  <params>
    <param>
      <value>
      <string>Hello!</string>
      </value>
    </param>
  </params>
</methodResponse>

Please work with your host or your security plugin’s customer support to ensure we’re able to talk to xmlrpc.php, then try reconnecting Jetpack:

https://jetpack.com/support/reconnecting-reinstalling-jetpack

Let us know how it goes!

Hi @veganadvocate,

Thanks for the follow-up. I trust your host has confirmed they have checked the xmlrpc.php file to make sure nothing is blocking it?

It’s also worth checking whether any Jetpack IP addresses are blocked. The full IP range can be found at the bottom of this page:

https://jetpack.com/support/hosting-faq/`

Also, check for any security/caching plugin you may have enabled, and try temporarily disable them, to see if it fixes the problem. You may also want to search for any firewall on your server-side that might be blocking the communication with Jetpack – your host should be able to help you with that too.

From what I can see, these seem to be the steps to take 🙂

Let me know how you get on and we’ll take it from there. Thanks!

Hi there

You mentioned “php-xml installed but not detected”

If that’s the case, this could be why Jetpack is unable to connect.

Can you reach out to your host and ask them if the PHP XML extension is properly installed and active on your server? If WordPress can’t detect it, then PHP won’t be able to parse XML, which will result in the error being reported.