PHP upgrade causing issues for BackWPup

  • Resolved kboroumand

    (@kboroumand)


    2 years, 5 months ago

    I have been using BackWPup for 4 years and never had a problem until I upgraded from PHP 7.3 to PHP 7.4 last week.
    After the upgrade I was no longer able to login to wp-admin. I disabled the plugins one at a time using ftp and when I disabled the BackWPup plugin I was able to access wp-admin again. I deleted BackWPup plugin and reinstalled it again hoping that would solve the problem but it didn’t. BackWPup seems to make my wp-admin login inaccessible.
    Do you know what may be causing this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support BWU support

    (@duongcuong96)

    2 years, 5 months ago

    Hello @kboroumand
    I guess there is a missing PHP extension after you switched to PHP 7.4, to make sure it all works, please enable all extensions as you already enabled on PHP 7.3
    In case it still does not works, please enable debug display so you will know what issue you got, please copy the error text then give it to me too.
    Thank you!

    Thread Starter kboroumand

    (@kboroumand)

    2 years, 5 months ago

    Hello, and thank you for your response.
    My host is a Linux Centos 7 and I just realized I have to install PHP-FPM package in order to set the system default PHP to 7.4
    So even though the package handler in my .htaccess file points to 7.4 :

    <IfModule mime_module>
  AddHandler application/x-httpd-ea-php74 .php .php7 .phtml
</IfModule>

    The default PHP version is still set to 7.3
    I will install the PHP-FPM package make 7.4 the default and try again over the weekend.
    Will let you know if that fixes it.
    Thanks.

    Plugin Support BWU support

    (@duongcuong96)

    2 years, 5 months ago

    @kboroumand
    Thanks, let me know in case you have fixed the issue ^^
    This should not be related to BackWPUp but rather than the server-side issue ^^
    Btw, In case you find BackWPUp is useful for you, we would really appreciate it if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/#new-post
    Thank you so much and have a great weekend!

Viewing 3 replies - 1 through 3 (of 3 total)
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