Title: PHP Timeout
Last modified: June 8, 2020

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# PHP Timeout

 *  Resolved [jianne18](https://wordpress.org/support/users/jianne18/)
 * (@jianne18)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/php-timeout/)
 * Backups are failing at 99%. Get a message “PHP EXECUTION TIMEOUT ERROR
    Oops…
   Seems there was an issue during the backup process.” After looking at other “
   resolved” threads with the same issues, I tried backing up database separately
   but that doesn’t work either.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/php-timeout/#post-12953486)
 * Dear [@jianne18](https://wordpress.org/support/users/jianne18/) ,
 * Thanks for contacting us.
 * Could you, please, send us the backup log file, so we can analyze the issue?
 * You can download the mentioned log file by this article link:
    [https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/](https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * In case you don’t have access to your dashboard, you can download it using FTP
   client. All the backups and related stuff (e.g. log files) have been located 
   in “/wp-content/uploads/backup-guard/” directory.
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/php-timeout/#post-12960158)
 * Dear [@jianne18](https://wordpress.org/support/users/jianne18/) ,
 * How are you today?
    Just wondering whether you saw our previous message. Please,
   let us know if you still need help with this issue.
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/php-timeout/#post-12965250)
 * Dear [@jianne18](https://wordpress.org/support/users/jianne18/) ,
 * We haven’t heard back from you for 2 days.
    We’re marking this thread as resolved.
   Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘PHP Timeout’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/php-timeout/#post-12965250)
 * Status: resolved