Support » Plugin: Jetpack by WordPress.com » PHP Fatal error: Uncaught Error: Class ‘Jetpack_Simple_Payments’ not found

  • Resolved sterling

    (@sterling)



    I’m getting the following error on my multisite installs. Search send me to the issue that people are getting due to older versions of PHP, but I’m on PHP 7.0 so I do not think it is related.

    Everything is up to date.

    [Mon Aug 06 11:24:42.211537 2018] [:error] [pid 24701] [client 46.9.1.66:9666] PHP Fatal error: Uncaught Error: Class 'Jetpack_Simple_Payments' not found in /var/www/sitename/html/wp-content/plugins/jetpack/modules/widgets/simple-payments.php:479\nStack trace:\n#0 /var/www/sitename/html/wp-includes/class-wp-hook.php(286): register_widget_jetpack_simple_payments('')\n#1 /var/www/sitename/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)\n#2 /var/www/sitename/html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)\n#3 /var/www/sitename/html/wp-includes/widgets.php(1649): do_action('widgets_init')\n#4 /var/www/sitename/html/wp-includes/class-wp-hook.php(286): wp_widgets_init('')\n#5 /var/www/sitename/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)\n#6 /var/www/sitename/html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)\n#7 /var/www/sitename/html/wp-settings.php(450): do_action('init')\n#8 /var/www/sitename/html/wp-config.php(56): require_on in /var/www/sitename/html/wp-content/plugins/jetpack/modules/widgets/simple-payments.php on line 479

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Stef

    (@erania-pinnera)

    Hi @sterling,

    Thanks for reporting this, and sorry for the trouble!

    Are you happy to share your site URL with me so I can take a closer look at that?
    If you want to keep it private you can write to me via this contact form and mention this thread.

    According to the data you shared, a temporary solution would be to do the following:
    – Log in to your site via FTP or File Manager
    – Delete the existing Jetpack plugin folder in wp-content/plugins/jetpack.
    – Reinstall Jetpack plugin via WP Admin or manually https://codex.wordpress.org/Managing_Plugins#Installing_Plugins

    That should fix the issue, but I’d love to dig on that and report it to our developers.

    Let me know how it goes. Thanks!

    Same fatal error
    Fatal error: Uncaught Error: Class ‘Jetpack_Simple_Payments’ not found in /home/regardim/www/wp-content/plugins/jetpack/modules/widgets/simple-payments.php:479 Stack trace: #0 /home/regardim/www/wp-includes/class-wp-hook.php(286): register_widget_jetpack_simple_payments(”) #1 /home/regardim/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/regardim/www/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/regardim/www/wp-includes/widgets.php(1649): do_action(‘widgets_init’) #4 /home/regardim/www/wp-includes/class-wp-hook.php(286): wp_widgets_init(”) #5 /home/regardim/www/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /home/regardim/www/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #7 /home/regardim/www/wp-settings.php(450): do_action(‘init’) #8 /home/regardim/www/wp-config.php(101): require_once(‘/home/regardim/…’) #9 /home/regardim/www/wp-load.php(37): require_once(‘/home/regardim/…’) #10 /home/regardim/www/wp-admin/admin.php(31): req in /home/regardim/www/wp-content/plugins/jetpack/modules/widgets/simple-payments.php on line 479

    Plugin Contributor Stef

    (@erania-pinnera)

    The new 6.4 release should have fixed that:
    https://jetpack.com/2018/08/07/jetpack-6-4-release/

    Could you both update the plugin and let me know how it went?
    Thanks!

    Looks good on a few sites so far. Thanks.

    it’s ok. Thanks.

    Plugin Contributor Stef

    (@erania-pinnera)

    Yay! Marking the thread as solved then 🙂
    Thanks everyone for your patience while we were fixing this hiccup!

Viewing 6 replies - 1 through 6 (of 6 total)
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