• Hi! I have just upgraded WP to latest version (6.4.1) and am using Storefront theme version 4.5.3 and WooCommerce 8.2.2 and using PHP 7.4.
    The site gets broken with a critical error:
    require(): Failed opening required ‘/home/deb20385n4/domains/remarkwebdesign.nl/public_html/sitetest/wpbase/testmulti/wp-content/themes/storefront/core/menu/default_menu_walker.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’)

    Can you please look into this?
    I have reverted to WP 6.3.2 and then the error disappears?

    • This topic was modified 6 months, 2 weeks ago by Harm10.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello @harm10!

    Could you please provide your current System Status Report? This will help us further diagnose the issue. Also, could you confirm if you are running a multisite install or a standard single-site setup? Did the error occur immediately after updating to WordPress 6.4.1 from 6.3.2?

    Thank you for sharing these details in advance; they will help us better understand the situation.

    Thread Starter Harm10

    (@harm10)

    The status report below is from a multi site but I have similar problems on a single site.
    (I removed the site urls from the status report)
    I tried upgrading to PHP 8.0 but the problem persists.
    These problems occurred directly after upgrading from WP 6.3.2 to 6.4.1.
    When reverting to WP 6.3.2 the problem disappears.
    I also use Multiple Themes plug-in to display specific pages in another theme. This plug-in was not updated.

    Thread Starter Harm10

    (@harm10)

    ` WordPress Environment
    
    WC Version: 8.2.2
    REST API Version: ✔ 8.2.2
    WC Blocks Version: ✔ 11.1.3
    Action Scheduler Version: ✔ 3.6.3
    Log Directory Writable: ✔
    WP Version: 6.4.1
    WP Multisite: ✔
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache
    PHP Version: 8.0.30
    PHP Post Max Size: 32 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.87.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 10.6.15-MariaDB-cll-lve-log
    Max Upload Size: 1 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database
    
    WC Database Version: 8.2.2
    WC Database Prefix: wp_
    Total Database Size: 7.48MB
    Database Data Size: 4.36MB
    Database Index Size: 3.12MB
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    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_fa_user_logins: Data: 0.05MB + Index: 0.25MB + Engine InnoDB
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    wp_options: Data: 2.48MB + Index: 0.08MB + Engine InnoDB
    wp_postmeta: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
    wp_posts: Data: 0.09MB + Index: 0.20MB + Engine InnoDB
    wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sitemeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
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    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
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    wp_wc_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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    acf: 1
    acf-field: 2
    acf-field-group: 1
    attachment: 31
    custom_css: 1
    everest_form: 1
    nav_menu_item: 130
    page: 10
    post: 21
    revision: 3 Security
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔ Active Plugins (16)
    
    Advanced Import: by AddonsPress – 1.4.0
    Aki Toolset: by Aki Themes – 1.0.3
    Classic Editor: by WordPress Contributors – 1.6.3
    Everest Forms: by WPEverest – 2.0.5
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    WooCommerce: by Automattic – 8.2.2
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    LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.8
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    Really Simple SSL: by Really Simple Plugins – 7.1.3
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    Server IP & Memory Usage Display: by Apasionados
    Apasionados del Marketing – 2.1.0
    
    User Login History: by Er Faiyaz Alam – 2.1.3
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    WP Rollback: by GiveWP.com – 1.7.3
    Multiple Themes: by David Gewirtz – 7.1.1 Inactive Plugins (1)
    
    WP Downgrade | Specific Core Version: by Reisetiger – 1.2.6 Settings
    
    API Enabled: –
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    Currency Position: left
    Thousand Separator: ,
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    Taxonomies: Product Types: external (external)
    grouped (grouped)
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    variable (variable)
    
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    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Shop base: #737 - /shop/
    Cart: #738 - /cart/
    Checkout: #739 - /checkout/
    My account: #740 - /my-account/
    Terms and conditions: ❌ Page not set Theme
    
    Name: Enigma
    Version: 7.59
    Author URL: https://infigosoftware.in/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔ Templates
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: – Admin
    
    Enabled Features: activity-panels
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    product-block-editor
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    Disabled Features: customize-store
    minified-js
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    settings
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    Daily Cron: ✔ Next scheduled: 2023-11-15 13:06:05 +00:00
    Options: ✔
    Notes: 123
    Onboarding: completed Action Scheduler
    
    Complete: 9
    Oldest: 2023-11-11 11:19:58 +0000
    Newest: 2023-11-14 20:35:43 +0000
    
    Failed: 1
    Oldest: 2023-06-02 19:10:57 +0000
    Newest: 2023-06-02 19:10:57 +0000
    
    Pending: 1
    Oldest: 2023-11-15 20:35:43 +0000
    Newest: 2023-11-15 20:35:43 +0000 Status report information
    
    Generated at: 2023-11-14 20:47:33 +00:00
    `
    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi there,

    To diagnose the issue, could you check if the problem persists after disabling the Multiple Themes plugin or all other plugins, for that matter?

    Thread Starter Harm10

    (@harm10)

    I disabled Multiple Themes and made Storefront main theme.
    Then the error is gone.

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Thank you for the update! I would suggest reaching out to the developer of the Multiple Themes plugin and asking them to test their features with Storefront. If their team requires any additional insights, they are welcome to contact us directly.

    Thread Starter Harm10

    (@harm10)

    I was expecting this……… 🙂

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    You can link to this thread or the developer is welcome to contact our developers through the Github repository. We’re happy to offer any guidance if needed.

    Thread Starter Harm10

    (@harm10)

    I contacted the current developer of Multiple Themes. Alas he tells me that he has no time to fix this and advises me to look for another plugin that does the same. I do not think there is an alternative. Just reporting this for those of you who find this.

    I also want to add that storefront is not the only one that gets into problems as soon as it is the second theme that needs to be activated.
    I am experiencing this with others as well.
    All give you a line number in the functions.php of that theme and at that location the first get_template_directory is executed.
    I assume the plugin hooks into that function to set the template dir, if desired, to another location when the second theme needs to be activated.

    I am trying to understand the logic of the plug-in but haven’t made much progress yet.

    Thread Starter Harm10

    (@harm10)

    It looks like WP 6.4.2 solves the problem! Will test some more (on other sites) and report back.

    Hi @harm10

    I’m glad to hear that the update to WP 6.4.2 seems to have resolved your issue.

    Yes, please continue testing on your other sites and let us know the results. We appreciate your efforts in ensuring the functionality and reliability of the Storefront theme.

    If you encounter any challenges or have further questions, don’t hesitate to ask. We’re here to help!

    Thread Starter Harm10

    (@harm10)

    I have updated all my sites that also use Storefront as a secondary theme via Multiple Theme plugin and with WP 6.4.2 there are no problems!

    So for me this issue can be closed!

Viewing 12 replies - 1 through 12 (of 12 total)
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