Support » Plugin: Strong Testimonials » PHP Fatal error, after update – URGENT!

  • Resolved Jeff Cohan

    (@jdcohan)


    My admin dashboard crashed after updating.
    Using WP 5.4
    Error message:
    PHP Fatal error: Call to a member function get() on null in […]/wp-includes/query.php on line 28

    When I disabled Strong Testimonials (by renaming it with an “X” prefix), the dashboard came back.

Viewing 15 replies - 1 through 15 (of 28 total)
  • They have already been notified. you will have to find an older version or leave it off until the update is fixed.

    Thread Starter Jeff Cohan

    (@jdcohan)

    Noted. Thank you. I’m downgrading to previous version now.

    Thread Starter Jeff Cohan

    (@jdcohan)

    Downgrading to 2.40.1 worked. Thank you.

    You’re welcome

    @jdcohan From where did you get the older version? My website’s admin panel is not working with this plugin enabled.
    Thanks

    Plugin Support mplusb

    (@mplusb)

    Hi guys,

    We just released an update addressing this – please install it and let me know if it fixes the issue.
    Thank you again for bringing this to our attention, and I sincerely appreciate your patience with us as we worked to resolve this.

    Warmly,
    Mihaela

    Since the plugin was crashing my WP, I moved the plugin folder outside “/plugins” directory and installed the latest version via WP > Plugins > Add Plugin.

    The previous testimonials are all showing up but the UI is all messed up. Can you suggest what I may have missed and how to fix this?

    Website: https://www.31west.net/
    Section: What Our Client’s Say!

    Thanks

    Plugin Support mplusb

    (@mplusb)

    Hi @rsclmumbai,

    Can you please clear your cache?

    Thank you,
    Mihaela

    yes, done that already and checked in incognito mode.

    Plugin Support mplusb

    (@mplusb)

    Hi @rsclmumbai,

    Please also clear CDN.

    Warmly,
    Mihaela

    I’m using amazon cloudfront. It does not require clearing. When a new file is generated by WP Super Cache, Amazon endpoint gets a fresh copy.
    Anything related to your plugin which I need to check?

    Plugin Support mplusb

    (@mplusb)

    Hi @rsclmumbai,

    Upon further checking it seems to be from our end.
    We are investigating now and will release a new update.

    Thank you for your patience,
    Mihaela

    Check this screenshot if it helps.
    https://ibb.co/QPggMSh
    Thanks

    Plugin Support mplusb

    (@mplusb)

    Hi @rsclmumbai,

    Oh, I see. You have custom CSS added.
    Can you please send it to us so we can take a look?
    We changed some classes and it might be causing this issue.

    Warmly,
    Mihaela

    I don’t have the old layout available in a browser, hence I cannot check the classes used via the element inspector. I don’t have any other way to know which classes were used for testimonials. If you like I can share the whole style.css, not sure if that will help.
    let me know.
    Thanks

Viewing 15 replies - 1 through 15 (of 28 total)
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