Title: PHP Fatal error
Last modified: June 22, 2024

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# PHP Fatal error

 *  Resolved [Michelle](https://wordpress.org/support/users/michellecalirealtor1111/)
 * (@michellecalirealtor1111)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/php-fatal-error-436/)
 * Hello, my website stopped working due to an issue with Gutenverse. Here is a 
   link to view the error message log [https://drive.google.com/file/d/144GKL5YlGnexEaKUGKCzS0BS5onPngs8/view?usp=sharing](https://drive.google.com/file/d/144GKL5YlGnexEaKUGKCzS0BS5onPngs8/view?usp=sharing)
    1. Which version of WordPress do you use?
 **WordPress Version:** **6.5.4**
    2. Which version of Gutenverse do you use?
 **Gutenverse Version 1.9.2**
    3. Which theme do you use and which version is it?
 **[Intrace](https://gutenverse.com/demo?name=intrace)(
       version I can’t find it to tell you)**
    4. Do you install/activate Gutenberg plugin? If yes, which version is it? and if
       you deactivated it, does the issue still persist? **Yes, Version 18.5.0. Yes,
       deactivating it did not fix the issue.**
    5. Is there other plugin activated alongside Gutenverse? If yes, please try deactivate
       it one by one and see if one of it caused a conflict. And please let us know
       if there is a plugin that conflicted with ours. **Yes, I deactivated each one
       and the issue still persists. **
    6. Does the issue happened after you updated our plugin? If yes, which version 
       do you use previously before the update? **I elected the system to automatically
       update, I did not personally update it.**
    7. Do you have a live site that we could check? Please provide your site’s link
       if your issue is related to the site’s front end layouts. [https://michellecalirealtor1111.com/it-begins-right-here/](https://michellecalirealtor1111.com/it-begins-right-here/)
    8. Could you send us screenshots or video regarding the issues? sometimes texts
       could be misinterpreted, that’s why screenshots or video explaining how and 
       where the issues happening would be really helpful. You can use public sharing
       image/video sites

 to upload it and share the link in the support topic. **
       The log to the issues are at the top link.**
 *  -  This topic was modified 1 year, 10 months ago by [Michelle](https://wordpress.org/support/users/michellecalirealtor1111/).
    -  This topic was modified 1 year, 10 months ago by [Michelle](https://wordpress.org/support/users/michellecalirealtor1111/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fphp-fatal-error-436%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Michelle](https://wordpress.org/support/users/michellecalirealtor1111/)
 * (@michellecalirealtor1111)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/php-fatal-error-436/#post-17844646)
 * It’s the home page that is not working [https://michellecalirealtor1111.com/](https://michellecalirealtor1111.com/)
 *  Plugin Support [gowinda](https://wordpress.org/support/users/gowinda/)
 * (@gowinda)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/php-fatal-error-436/#post-17845205)
 * Hi,
 * I looked at the error log and it seems you have a memory exhaustion problem. 
   the cause can vary and could be a bit tricky to solve. the causes could be :
    1. Insufficient PHP Memory Limit
    2. Plugin conflict
    3. Bugs and errors in plugin code
    4. Custom Code
 * Please send us your gutenverse system status, it will be available in the gutenverse
   dashboard. and you can try these things to narrow down what could be the issue.
    - if the problem is an insufficient PHP memory limit, you can try and make it
      bigger in your php.ini file. but looking at your error log, it seems that 
      probably was not the issue (nothing is wrong with tying)
    - as you are stating, you have deactivated all the plugins and the error still
      persists, it may not be a conflict with other plugins but maybe an update 
      bug that was not detected before. so you can try to degrade the gutenverse
      version. go here : [https://wordpress.org/plugins/gutenverse/advanced/](https://wordpress.org/plugins/gutenverse/advanced/)
      and try to download an older version of gutenverse.
    - if there are bugs and errors in gutenverse, deactivating it should solve the
      fatal error. but maybe it was in the themes, so you can try and change the
      themes and check if you still cannot open the home page
    - the most probable cause that I could think of is there is some custom code
      or other plugin block on the home page that clashes with gutenverse hence 
      the error only occurs on the home page. if possible, send us your home page
      content code for further inspection. if you can access the home page by the
      editor, click the three dots in the upper right corner select ‘code editor’
      copy the content, and send it here. if you cannot access the editor, you can
      go to the site database manager and select the home page content from the 
      wp_post table.
 * as I mentioned before, it could be a bit tricky to find the cause of the error,
   so please be patient and we will try our best to assist you.
 *  Thread Starter [Michelle](https://wordpress.org/support/users/michellecalirealtor1111/)
 * (@michellecalirealtor1111)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/php-fatal-error-436/#post-17847491)
 * [@gowinda](https://wordpress.org/support/users/gowinda/) thank you so much for
   the detailed reply, I appreciate you. I have asked someone to help me look into
   this, if he can’t resolve it i’ll come back to follow these steps.
 *  Plugin Support [gowinda](https://wordpress.org/support/users/gowinda/)
 * (@gowinda)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/php-fatal-error-436/#post-17855175)
 * Hi,
 * that’s great! tell me if you need more assist.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘PHP Fatal error’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [gowinda](https://wordpress.org/support/users/gowinda/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/php-fatal-error-436/#post-17855175)
 * Status: resolved