Title: PHP EXECUTION TIMEOUT ERROR
Last modified: September 14, 2020

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# PHP EXECUTION TIMEOUT ERROR

 *  Resolved [waraaa](https://wordpress.org/support/users/waraaa/)
 * (@waraaa)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/php-execution-timeout-error-29/)
 * Hi,
 * After updating the plugin, I can’t seem to backup my website. Database usually
   goes through, but backup of files is stuck at 0%. I have tried increasing my 
   execution time to 1000 but still can’t work.
 * After a while, this message appears:
    This site can’t be reachedThe web page 
   at [https://…&#8230](https://…&#8230); might be temporarily down or it may have
   moved permanently to a new web address. ERR_HTTP2_PROTOCOL_ERROR
 * Please advise.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/php-execution-timeout-error-29/#post-13401261)
 * Dear [@waraaa](https://wordpress.org/support/users/waraaa/) ,
 * Thanks for getting in touch with us.
 * Could you please, send me the backup log file, so we can analyze the issue?
 * You can download the mentioned log file by this article link:
    [https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/](https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * Thanks beforehand.
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/php-execution-timeout-error-29/#post-13407809)
 * Dear [@waraaa](https://wordpress.org/support/users/waraaa/) ,
 * How are you today?
 * We are wondering whether you could send the requested log file to us.
 * Will be waiting to hear back from you.
 *  Thread Starter [waraaa](https://wordpress.org/support/users/waraaa/)
 * (@waraaa)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/php-execution-timeout-error-29/#post-13409112)
 * Its OK, I decided not to use the plugin, thanks.
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/php-execution-timeout-error-29/#post-13413814)
 * Dear [@waraaa](https://wordpress.org/support/users/waraaa/) ,
 * We are sorry to see this.
 * We will help you with plugin usage in any case but we would just need more information.
   
   Getting more info would help us understand the exact issue you’re facing and 
   find a fix for it.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘PHP EXECUTION TIMEOUT ERROR’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
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 * 4 replies
 * 2 participants
 * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/php-execution-timeout-error-29/#post-13413814)
 * Status: resolved