Support » Plugin: ShortPixel Image Optimizer » PHP Errors

  • Resolved Michael Kastler


    Hi, love the plugin, but recently saw that my site was all sorts of wonky … after some investigation, turning on wp debug log I found this error:

    PHP Fatal error: Call to undefined function mb_convert_encoding() in /home/wrlrfm/ on line 74

    When I turn shortpixel off, site works beautifully. Turn it on, kills the site. I tried disabling and reenabling, uninstalling and reinstalling, etc.

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  • Plugin Author ShortPixel


    Hi Michael,
    thanks for the kinds words, I’m sorry to hear you’re experiencing this problem.

    Could you please contact us directly here so we can work with you together on fixing this? We may need access to your site and/or sending you some plugin versions to test and make sure they fix the issue.

    Thanks, I look forward to hearing from you,

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