Support » Plugin: ShortPixel Image Optimizer » PHP Errors

  • Resolved Michael Kastler

    (@mkastler)


    Hi, love the plugin, but recently saw that my site was all sorts of wonky … after some investigation, turning on wp debug log I found this error:

    PHP Fatal error: Call to undefined function mb_convert_encoding() in /home/wrlrfm/web2.wrlr.fm/wordpress/wp-content/plugins/shortpixel-image-optimiser/class/front/img-to-picture-webp.php on line 74

    When I turn shortpixel off, site works beautifully. Turn it on, kills the site. I tried disabling and reenabling, uninstalling and reinstalling, etc.

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  • Plugin Author ShortPixel

    (@shortpixel)

    Hi Michael,
    thanks for the kinds words, I’m sorry to hear you’re experiencing this problem.

    Could you please contact us directly here https://shortpixel.com/contact so we can work with you together on fixing this? We may need access to your site and/or sending you some plugin versions to test and make sure they fix the issue.

    Thanks, I look forward to hearing from you,
    Alex

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