• Resolved leonardcraft

    (@leonardcraft)


    Good day,

    When updating User Registration from 1.9.1 to 1.9.2, something crashed. The site and plugins are all functional (and it did seem to actually update; it lists 1.9.2 in Plugins) but I assume the crash should not happen. To be clear, I was able to complete a test registration after updating, despite this crash. Here’s the crash details:

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, User Registration.

    First, visit your website (https://www.jwcc.edu/) and check for any visible issues. Next, visit the page where the error was caught (https://www.jwcc.edu/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    <redacted>

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5.3
    Current theme: JWCC – 2019 (version 1.0) Current plugin: User Registration (version 1.9.2) PHP version 7.4.12

    Error Details
    =============
    An error of type E_ERROR was caused in line 336 of the file /www/wp-content/plugins/user-registration/includes/class-ur-install.php. Error message: Uncaught Error: Class ‘UR_Admin_Settings’ not found in /www/wp-content/plugins/user-registration/includes/class-ur-install.php:336
    Stack trace:
    #0 /www/wp-content/plugins/user-registration/includes/class-ur-install.php(134): UR_Install::create_options()
    #1 /www/wp-content/plugins/user-registration/includes/class-ur-install.php(90): UR_Install::install()
    #2 /wordpress/wp-includes/class-wp-hook.php(287): UR_Install::check_version(”)
    #3 /wordpress/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #4 /wordpress/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /wordpress/wp-settings.php(549): do_action(‘init’)
    #6 /www/wp-config.php(110): require_once(‘/wordpress/wp-s…’)
    #7 /wordpress/wp-config.php(5): require(‘/www/wp-config….’)
    #8 /wordpress/wp-load.php(37): require_once(‘/wordpress/wp-c…’)
    #9 /wordpress/wp-admin/admin-ajax.php(22): require_once(‘/wordpress/wp-l…’)
    #10 {main}

    • This topic was modified 3 years, 4 months ago by leonardcraft.
    • This topic was modified 3 years, 4 months ago by leonardcraft.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @leonardcraft,

    We are really sorry for the inconvenience caused. Since the issue has not been replicated in our test environment. So regarding the issue, we need to check on your site why it is creating an issue. So please contact our developer team. You can contact them here: https://wpeverest.com/contact/ and someone from the team will get back to you.

    Thanks and Regards!

    Thread Starter leonardcraft

    (@leonardcraft)

    Sure, I will send the info through that form as well. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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