PHP error in whitelist-html.php causes 3.9 version to crash website

Francesco
(@fcolombo)

4 years, 10 months ago
I’ve just updated to 3.9 (which according to the readme.txt changelog only contained a readme revamp), and the WP admin area crashed with a message like “Your website has technical problems. Check the admin email for instructions”.

The email that WP sent out contained this error:

E_COMPILE_ERROR at line 133 of file /home/[redacted]/public_html/wp-content/plugins/backupwordpress/classes/class-plugin.php. Error message: require_once(): Failed opening required '/home/[redacted]/public_html/wp-content/plugins/backupwordpress/whitelist-html/whitelist-html.php' (include_path='.:/opt/alt/php72/usr/share/pear')

Just thought I’d give you the heads up.

I’ve deactivated the plugin using the new WP recovery mode and the message has now disappeared.

I’ll probably downgrade to the previous version, unless a fix is released soon-ish.

Cheers!
- This topic was modified 4 years, 10 months ago by Francesco. Reason: formatting

Viewing 10 replies - 1 through 10 (of 10 total)

paddor82
(@paddor82)

4 years, 10 months ago

Hey, same here! 🙁 I guess we are the first two guys who have updated to the latest version and now suffer from this. 😉

kievmc
(@kievmc)

4 years, 10 months ago

Same here. This needs to be fixed asap. I have to deactivate this plugin for now
Harris O.
(@hfort)

4 years, 10 months ago
Same problem here. Website crashed after the update.
```
PHP Fatal error: require_once(): Failed opening required '/var/www/html/site/wp-content/plugins/backupwordpress/whitelist-html/whitelist-html.php' (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/html/site/wp-content/plugins/backupwordpress/classes/class-plugin.php on line 133,
```
Paddy Duncan
(@paddy-duncan)

4 years, 10 months ago

Same here – have deactivated pending a fix.

Patrick2309
(@patrick2309)

4 years, 10 months ago

Same here. On 2 sites I’ve updated the plugin and both suffered the same problem. Have downgraded and now it’s back to normal!

porokhivnytsya
(@porokhivnytsya)

4 years, 10 months ago

Same problem here. Website crashed after the update. I’ve deactivated the plugin using the new “WP recovery mode” and the site seems to have resumed work…
It is very annoying that this plugin broke my site.

0brane
(@0brane)

4 years, 10 months ago

From the cpanel file manager, I went to public_html/wp-content/plugins and renamed backupwordpress to backupwordpress_old and that seems to have restored my website and the wordpress admin pages (pretty impressive error). Backupwordpress plugin still appears on the plugin page but now shows activate. When a fix is posted please describe how to update the plugin when it has been deactivated in this way.

annaboule
(@annaboule)

4 years, 10 months ago

me too… I have deactivated the Plugin as I don’t know how to get downgrade to the older version. Hopefully, it won’t affect my site

royalba94
(@royalba94)

4 years, 10 months ago

FYI – followed this guide and added back the missing files and it fixed it for me 🙂

Version options are at the bottom of the page here: https://wordpress.org/plugins/backupwordpress/advanced/

Link to guide: https://wordpress.org/support/topic/how-i-fixed-3-9-crash/

Moderator Jose Castaneda
(@jcastaneda)

THEME COFFEE MONKEY

4 years, 10 months ago

Hi all!

I’m going to close this as it was also reported here: https://wordpress.org/support/topic/update-broke-my-wp/

The plugin author has also been made aware here: https://github.com/xibodevelopment/backupwordpress/issues/1206