Support » Plugin: Groups » PHP error in Ajax

  • Resolved blueflamman

    (@blueflamman)


    Hey there, I am having an issue with the “groups” plugin and Beaver Builder. After speaking to beaver Builder Support they have found that the “groups” plugin is causing the issue.

    I was able to trace the conflict to the Groups Plugin. When testing, try to deactivate that as well as the Groups WooCommerce Plugin, which depends on it to function properly.
    Perhaps there’s just some settings in the Groups Plugin that causes the issue with BB. I would suggest contacting its developer so they can look into that. We’ll check the BB Plugin as well to determine if there’s something we can do to prevent that issue.

    How could I get the developer to look into this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Kento

    (@proaktion)

    Hi,

    Please check with the latest version of Groups and if the issue still persists, please post the exact stack trace for the error you see and I’ll have a look.

    The suggestion to simply disable Groups and Groups WooCommerce is rather inappropriate if we can assume that your site relies on their functionality – if you can provide details on the error we can check it.

    Cheers

    Hi there, thanks for the reply. I have updated to the latest version of groups and have noticed a slight change. I no longer get the beaver builder error show up when trying to add media through beaver builder. However, when I do try to select/ add media the screen just hangs and I am unable to select or add any media. The only thing that I can do is close the media panel. However, all works when i disable the groups’ plugin.

    here is a copy of the last error report that I got. Please advise if you need me to give you more info. I am not a programmer so I will need step by step instructions.

    Error image

    Plugin Author Kento

    (@proaktion)

    Hi,

    There are several errors from other plugins evident in the console log – these are not related to Groups but will certainly affect the functionality that relies on Javascript (which would affect in the way you describe).

    As this is not related to Groups, please get in touch with the developers of the other plugins that are creating these errors, I would assume they will help you further.

    Cheers

    blueflamman

    (@blueflamman)

    Hey there Kento,
    I have gone through and disabled all of my plugins and can’t find any that cause my issue. The only way I am able to get my media to update when editing in beaver builder is to disable “Groups” then all works perfectly. This leads me to believe that it is in fact “groups” plugin is causing my issue.

    I have taken x 2 screen shots of the error with groups enabled and the diabled

    Enabled – Groups enabled

    Disabled – Groups Disabled

    @proaktion I really need your help on this one, please.

Viewing 5 replies - 1 through 5 (of 5 total)
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