Support » Plugin: SpiderFAQ » PHP Bug in Spider FAQ

  • Resolved vsiva

    (@vsiva)


    When updating the php files for my theme, I get the following error message:

    “Unable to communicate back with the site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.”

    Every time I make a change to ANY php file I have to disable your plug-in, make the change and then re-enable it. When will a fix be available?

Viewing 12 replies - 1 through 12 (of 12 total)
  • editanazaryan

    (@editanazaryan)

    Hi,

    Could you please specify which particular theme are you using?
    We will make a test and provide feedback.

    Thanks. Have a nice day.

    vsiva

    (@vsiva)

    We are using our own customized theme. https://www.ottawahospital.on.ca/
    Thanks.

    Vanaja

    editanazaryan

    (@editanazaryan)

    Hi Vanaja,

    Could you please turn on debugging and in the case there is any PHP error please share it.

    Also if possible please share the zip file of the theme so that we do testing and provide feedback.

    Thanks. Have a nice day.

    vsiva

    (@vsiva)

    I have created a testing environment if you provide me your email, first name and last name I can give you access to the site to check the plugin issue.

    Thanks.
    Vanaja

    editanazaryan

    (@editanazaryan)

    Hi Vanaja,

    Please note that the development team has recreated the issue, they are currently working to fix it. There is no need for the admin access or test environment.

    We will solve the issue and will provide feedback.

    Have a nice day.

    editanazaryan

    (@editanazaryan)

    Dear Vanaja,

    Please download and use the version from this URL.

    This is corrected version.

    Please provide us feedback whether this version solved the issue.

    Thanks.

    vsiva

    (@vsiva)

    Hi,

    Thank you so much. It worked. 🙂 How do I know that there is an updated version released in the future? I am using the Spider FAQ plugin for our website, which is very important.
    I don’t want any problem in the future.

    Regards,

    Vanaja

    Plugin Support Agapi

    (@agharibyan)

    Hi Vanaja!

    You can check the changelog of Spider FAQ plugin for the details about the update. It can be found on this page.

    Cheers!

    vsiva

    (@vsiva)

    That link shows the 1.3 version, not the latest one. The latest version is 2.3

    Vanaja

    editanazaryan

    (@editanazaryan)

    Hi Vanaja,

    Please note that the last free version of the plugin is 1.3.

    Thanks. Have a nice day.

    vsiva

    (@vsiva)

    Do you know when would be the next release? can I get email notification?

    thanks.

    Vanaja

    editanazaryan

    (@editanazaryan)

    Hi,

    Please note that currently we do not have any clear estimation when the new realize will be.
    As soon as it is available we will inform you via this thread.

    Thanks. Have a nice day.

Viewing 12 replies - 1 through 12 (of 12 total)
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