Photos do not render on webpage due to routing error

  • Resolved heyitsmay20

    (@heyitsmay20)


    1 year, 6 months ago

    Good afternoon,
    My hosting and I found a quite important bug caused by the wp-optimize plugin, this results in the media on the webpage not to render at all. This error is caused by a form of a route error. Each time that the image is converted to .webp format to improve the performance, wordpress can not find the route referenced by the plugin
    PHP Warning: file_exists(): open_basedir restriction in effect. File(.webp) is not within the allowed path(s): (/usr/home/hostname.com/:/home/hostname.com/:/usr/home/services/:/usr/share/php74/) in /usr/home/hostname.com/web/wp-content/plugins/wp-optimize/webp/class-wpo-webp-alter-html.php on line 211

    Line 211 from the folder class-wpo-webp-alter-html.php makes reference to the variable which defines the route, and this appears to be incorrect:

    file_exists($filename
    ​
    We would like some help in fixing this error, we can also provide a copy of the file in question.

    Kind regards,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Harshad

    (@bornforphp)

    1 year, 6 months ago

    @heyitsmay20 Thanks for sharing this, I’ll share the same with our development team for further troubleshooting.

    Plugin Contributor Venkat Raj

    (@webulous)

    1 year, 6 months ago

    @heyitsmay20 I guess this issue happens when you have hot linked images (from other domains, rather than from media library) on your web page.

    If that is not the case, please submit a support request here..
    https://getwpo.com/ask-pre-sales-question/

    So we can investigate this issue further. Thanks

    Thread Starter heyitsmay20

    (@heyitsmay20)

    1 year, 6 months ago

    Good afternoon,

    Thank you for your reply, does this plugin have any conflicts with wp-optimole? Do you have any recommendations regarding plugins that could reduce the hot-linking issues?

    Kind regards,

    Plugin Contributor Venkat Raj

    (@webulous)

    1 year, 6 months ago

    Hi @heyitsmay20

    It is compatible with WP Optimole and haven’t heard any conflict reports to date.

    I have applied a fix for this hotlink issue and it will be available in the next release. i.e. 3.2.10

    Regards,
    Venkat

    Thread Starter heyitsmay20

    (@heyitsmay20)

    1 year, 6 months ago

    Good Evening Venkat,

    Thank you for your reply. When will this new patched version release?

    Kind regards,

    Harshad

    (@bornforphp)

    1 year, 6 months ago

    @heyitsmay20 We don’t have the exact timeframe for the new version, but as soon as the new version is released, we will update you.

Viewing 6 replies - 1 through 6 (of 6 total)
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