Support » Plugin: Jetpack by WordPress.com » Photon, wrong month in source URL, broken thumbnail image

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  • Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    Hi Michael,

    Before I dive into this with you, have you contacted us via our support form about this? I don’t want to duplicate someone else’s work. 🙂 Thanks!

    Richard,

    I completely forgot about this one. Because the site owner in question chose to turn off Photon, I was going to create a test case before submitting a support ticket…

    …and here it is a month later.

    If you cannot quickly reproduce the problem in your environment, let me know, and I can go ahead and try to reproduce the scenario on a test site. The key was having an published post from a previous month and making edits in a later month.

    We are still using WordPress 3.8.3 because we cannot upgrade to 3.9 until the semester is over and written work is graded. Jetpack is 2.9.3.

    Michael

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Happiness Engineer

    Hi Michael,

    Well, I’m unable to reproduce the “images change URL” effect. I don’t know why editing the post would change the URL of the image itself, unless the user re-uploaded the same image while revising the post, rather than using the one that was in the media library. If they uploaded the same image and inserted the “new” version into the post, then that would explain the Photon error, as Photon will only ever save one image with a particular file name, but since the “new” image referenced a different file path, then I can see why the image wouldn’t be available. I think this is not usual behaviour for editing previously-published posts; I woudn’t expect someone to reupload an image and reinsert the same image into the post, just because they’re revising it.

    So that’s what I think happened. If it doesn’t sound like I’m correct, or if you have an idea of why the image URL changed in the edited post, let me know!

Viewing 3 replies - 1 through 3 (of 3 total)
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