Support » Plugin: Jetpack by WordPress.com » Photon is generating bad thumbnails.

  • Photon is returning some corrupted thumbnails with transparent sections where there were none in the source image. When activated, I get some very strange thumbnails (see here). When deactivated, thumbnails appear as they should (see here).

    The blog I need help with is dan.rossiters.org.

    PS: When I first filled out the support form on jetpack.me, it posted to a WP.com forum. Surely that is a mistake… Jetpack, as a plugin, has exactly nothing to do with WP.com…

    http://wordpress.org/extend/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    Thanks for the report.

    Do you use any other plugins that may conflict with Photon? Could you also let me know if this happens with all the images on your site?

    P.S.: when using our contact form, you can choose to send us a private message, or to post your question in the public WordPress.com forums. Both are fine, we’ll answer your questions either way! 🙂

    I don’t believe that any of my plugins should conflict. About half are my own plugins and the other half are security- or SEO-related. The plugin that generated the bad thumbnail was [Document Gallery](http://wordpress.org/extend/plugins/document-gallery/) (my own plugin). It was a call to wp_get_attachment_image( $id, 'thumbnail', false ) that resulted in the weird results.

    It is not all thumbnails though. Another thumbnail on the same site (same page, in fact) generated by the same plugin is normal.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic

    It is not all thumbnails though. Another thumbnail on the same site (same page, in fact) generated by the same plugin is normal.

    Are you able to find a pattern, that would allow us to narrow down the issue to a certain type / format of images maybe?

    If you enable Photon again, and upload a new thumbnail for that post, do you still experience issues?

    Jeremy,

    I’ll do a bit of digging today and see if anything obvious pops up, but given that this is the first time I’ve seen the issue within my site, I think the chances of being able to reproduce it may be slim.

    -Dan

Viewing 4 replies - 1 through 4 (of 4 total)
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