Support » Plugin: Photo Gallery by 10Web - Mobile-Friendly Image Gallery » Photo Gallery Shortcode Toolbox not working

  • Resolved ghutchnet

    (@ghutchnet)


    When I use the “Add Photo Gallery” button on top of the editor nothing happens. I believe that the “Photo Gallery Shortcode Toolbox” is supposed to be presented but I get no response. The “Add Media” dialog works fine, however.

    I am using WordPress 5.1.1 with BeaverBuilder and the latest version of Photo Gallery. I have attempted to disable a few plugins with no change in behavior but I don’t have many active.

    Gary

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support kimabaghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We are sorry for the inconvenience you have faced.

    Please send one of the images which you are trying to upload, you can send it via Google Drive.

    Also, please open Developer tools of your browser on the page with this issue and look for Javascript errors on Console tab.

    If possible, please send us a screenshot or a copy of the errors you see.

    Thank you!

    Have a nice day!

    I don’t really see any errors in the Console. If I insert a text block using Beaver Builder I see the “Add Photo Gallery” button at the top of the text entry window but if I select it there is no following dialog. Nothing happens on the screen. I have been able to goto the Photo Gallery options pages and use the “Generate Shortcode” button to make a shortcode to insert into the desired page. I can create and populate the gallery and the gallery is presented as requested by using that method. It is just that the dialog from the text editor is not working for me.

    Gary

    Plugin Support kimabaghdasaryan

    (@kimabaghdasaryan)

    Dear Gary,

    Have you tried to insert the shortcode of the Photo Gallery by Classic editor? Also, please provide a screenshot where the issue with Beaver Builder can be seen.

    Thank you in advance!

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)
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