Support » Plugin: Business Directory Plugin - Easy Listing Directories for WordPress » Phony reviews from the plugin developer & their customer support SUCKS!

  • Update: I stand corrected, what I thought were review posts made by their staff were actually responses they made to other’s reviews. However I stand by the rest of the review, poor customer support, e.g. for telling me to go ahead buy the $300 plugin it is able to now install all the modules at once in one install – WRONG! – it doesn’t install all modules at once & you have to install each module, that’s a factor when installing on multiple websites.

    2nd: Error codes started popping up preventing any new “listings” on the “front-end” and when I requested support all I got was an autoresponder telling me “they’re only open Mon – Fri and they’ll get back to me soon – never happened until I started telling them to response & help me fix the problem otherwise refund my $270 and NEVER addressed why I was told I would be able to go ahead and install all modules in one install – just ignored the question – therefore as far as I’m concerned you can pack sand when you tell me you “have no interest in my business or $270 – I’m the one that wasted multiple hours installing multiple modules individually only to get error codes & then a lame support response.

    Enough said – you gave me bad info & then it wasted my time – so just refund my money & I’ll then “Go find something that’ll make me happy” like the “owner” Steph just told me, lol, what a joke.
    And btw – I still found websites with reviews that didn’t have the business directory installed on the domains that were referenced.

    DONE – except for refunding my $270, we’ll see how long that takes, thanks Steph Wells!

    I noticed the first 5-6 reviews were actually from themselves – Bobbied & Steph for example are people at the Business Directory plugin. I also checked a couple websites that said they use the plugin – BS!! Nothing there at any of their websites supposedly using the plugin.

    I’m a very experienced Web Developer, built 100’s of websites over the last 27 yrs & manage a small portfolio of websites I own & operate and have been using WordPress for the last 12 yrs.

    I started using the Business Directory plugin over 5 yrs ago, the free version and watched as they rolled out every little module charging for every little thing they could think of.

    I finally dropped the $300 recently to buy their Premium Upgrade that supposedly now had the ability to install all the modules at once, BS!

    When I received the email notifying me the new plugin update would be “ready soon”! So I sent them an email asking for an ETA – they emailed me back saying go ahead and Buy the Plugin Now! I did & now that they have my money their Customer Support ALSO SUCKS!

    Don’t buy this product, they’re a waste of time!

    • This topic was modified 1 month ago by netbossmedia. Reason: Correction & clarification on a couple issues & a response from the plugin owner attempting to diss me
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  • Plugin Author Steph Wells

    (@sswells)

    Hi there,

    I’m afraid I’m not sure what you’re talking about. What reviews are you seeing that look like they may be from our team? I can assure you all reviews are from our plugin users. But I would like to see what reviews you are referring to that may be confusing.

    That said, you have been abusive and inappropriate towards our team. I hope you can find something in life that will make you happy, but we have no interest in your business until you can learn to be civil towards our team.

    I wish you the best!

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