Title: Phone verification code error
Last modified: July 29, 2024

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# Phone verification code error

 *  Resolved [Michael Brütsch](https://wordpress.org/support/users/nailedit/)
 * (@nailedit)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/phone-verification-code-error/)
 * Hi support,
 * Simple problem: On step 3 “Confirm store requirements” I can’t verify the phone
   number via SMS text message. I get the following error message:
 * “Unable to request the phone verification code. Unexpected token ‘<‘, “<html>
   <h”… is not valid JSON”
 * ![](https://wordpress.org/ab65305a-574d-4380-8bac-4063fdcc83f9)
 * Best regards,
   Michael

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/phone-verification-code-error/#post-17918969)
 * Hi [@nailedit](https://wordpress.org/support/users/nailedit/)
 * The error message you’re seeing suggests there might be an issue with the JSON
   response we’re getting from Google. This could be caused by a temporary glitch
   or a compatibility issue with another plugin. I suggest you try the following
   steps to resolve this issue:
    1. Clear your browser cache and cookies, then try again.
    2. Deactivate all other plugins except WooCommerce and Google Listings & Ads, then
       try again. If the issue is resolved, reactivate your plugins one by one to identify
       if there’s a conflict.
    3. If the problem persists, please get in touch with Google Support, as they handle
       the Phone verification process.
 * I hope this helps! Please let us know how it goes or if you need further assistance.
 *  [abdul shakoor](https://wordpress.org/support/users/shakoor99/)
 * (@shakoor99)
 * [2 years ago](https://wordpress.org/support/topic/phone-verification-code-error/#post-17958696)
 * I have the same problem. I cannot change the number. It tells me that the phone
   cannot be verified. What is the solution?
 *  [Wesley Rosa](https://wordpress.org/support/users/wesleyjrosa/)
 * (@wesleyjrosa)
 * [2 years ago](https://wordpress.org/support/topic/phone-verification-code-error/#post-17966972)
 * Hi [@shakoor99](https://wordpress.org/support/users/shakoor99/) ,
 * Sorry to hear that you are experiencing the same issue. However, to align with
   [forum best practices](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too),
   please create a new topic so that we can address your issue(s) separately.
   You
   can create a new thread [here](https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0).
   Thanks for understanding!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Phone verification code error’ is closed to new replies.

 * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988)
 * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/)
 * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/)

 * 3 replies
 * 4 participants
 * Last reply from: [Wesley Rosa](https://wordpress.org/support/users/wesleyjrosa/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/phone-verification-code-error/#post-17966972)
 * Status: resolved