• Resolved jeffpwp

    (@jeffpwp)


    Form has been working fine with phone field required and set to United States but last week it started throwing this error “Please input a valid phone number.” as you will see on the test page. Please email me if you find something to resolve, I will turn off validation for now.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    Hi @jeffpwp ,

    I hope you’re doing well.

    I’m not able to replicate this issue on my test form, would it be possible for you to enable the validation > export the form and share it with us?

    You can use a service like pastebin or Google Drive to share the form export.

    Here you can see how to export your form – https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    I hope to hear back from you soon.

    Best Regards,
    Williams Valerio

    Thread Starter jeffpwp

    (@jeffpwp)

    If you click on the link, the test form will appear (takes a second to load it) then you’ll see the US phone number won’t validate no matter what you enter. See image here: https://ibb.co/fdkyP6kD

    Thread Starter jeffpwp

    (@jeffpwp)

    {“type”:”form”,”data”:{“fields”:[{“id”:”name-1″,”element_id”:”name-1″,”form_id”:”wrapper-1511347711918-1669″,”parent_group”:””,”type”:”name”,”cols”:”12″,”required”:”1″,”field_label”:”Name”,”placeholder”:”E.g. John”,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:”E.g. John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. Doe”,”wrapper_id”:”wrapper-1511347711918-1669″,”conditions”:[]},{“id”:”email-1″,”element_id”:”email-1″,”form_id”:”wrapper-1511347712118-1739″,”parent_group”:””,”type”:”email”,”cols”:”12″,”required”:”true”,”field_label”:”Email Address”,”placeholder”:”E.g. john@doe.com”,”validation”:”1″,”validation_text”:””,”wrapper_id”:”wrapper-1511347712118-1739″},{“id”:”phone-1″,”element_id”:”phone-1″,”form_id”:”wrapper-1311247712118-1194″,”parent_group”:””,”type”:”phone”,”cols”:”12″,”required”:”1″,”field_label”:”Phone”,”placeholder”:””,”validation”:”standard”,”phone_validation_type”:”standard”,”validation_text”:””,”wrapper_id”:”wrapper-1311247712118-1194″,”phone_national_country”:”us”,”conditions”:[]},{“id”:”textarea-1″,”element_id”:”textarea-1″,”form_id”:”wrapper-1988247712118-9871″,”parent_group”:””,”type”:”textarea”,”cols”:”12″,”required”:”1″,”field_label”:”Message”,”placeholder”:”Enter your message…”,”input_type”:”paragraph”,”limit”:”180″,”limit_type”:”characters”,”wrapper_id”:”wrapper-1988247712118-9871″,”editor-type”:”false”}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Copy of Contact Us”,”version”:”1.39.0″,”form-border-style”:”none”,”form-padding”:””,”form-border”:””,”fields-style”:”open”,”validation”:”on_submit”,”akismet-protection”:”0″,”form-style”:”default”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Submitting…”,”form-type”:”default”,”submission-behaviour”:”behaviour-thankyou”,”thankyou-message”:”Thank you for contacting us, we will be in touch shortly.”,”submitData”:{“custom-submit-text”:”Send Message”,”custom-invalid-form-message”:”Error: Your form is not valid, please fix the errors!”},”validation-inline”:”1″,”form-expire”:”no_expire”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”12″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”store_submissions”:”1″,”form_name”:”contact-us”,”form_status”:”publish”,”cform-color-settings”:”true”,”cform-label-color”:”#ffffff”,”sc_email_link”:”1″,”sc_message”:”
    Your form has been saved as draft and a resume link has been generated so you can return to the form anytime within {retention_period} days from today. Copy and save the link or enter your email address below to have the link sent to your mail.
    These fields weren’t saved to your submission draft: Paypal, Stripe, Signature, Password, Captcha, and Upload. Kindly fill them out before submitting the form.
    “,”honeypot”:”1″,”use_ajax_load”:”1″,”use_donotcachepage”:”1″,”notification_count”:2,”previous_status”:”publish”,”form-substyle”:”bold”},”client_id”:null,”integration_conditions”:[],”behaviors”:[{“slug”:”behavior-1234-4567″,”label”:””,”autoclose-time”:”30″,”autoclose”:”true”,”newtab”:”sametab”,”thankyou-message”:”Thank you for contacting us, we will be in touch shortly.”,”email-thankyou-message”:””,”manual-thankyou-message”:””,”submission-behaviour”:”behaviour-hide”,”redirect-url”:””}],”notifications”:[{“slug”:”notification-1234-4567″,”label”:”Admin Email”,”email-recipients”:”default”,”recipients”:”fdavidbjj@aol.com,jeffpresley@hotmail.com”,”email-subject”:”New Form Entry #{submission_id} for {form_name}”,”email-editor”:”You have a new website form submission:
    {all_fields}

    This message was sent from {site_url}.”,”email-attachment”:”true”,”type”:”default”,”routing”:[],”from-name”:”Memphis Judo & Jiu-Jitsu Contact Form”,”form-email”:”sales@memphisbjj.com”,”replyto-email”:””,”cc-email”:””,”bcc-email”:””},{“slug”:”notification-1260-7055″,”email-subject”:”Thank you for contacting Memphis Judo & Jiu-Jitsu”,”label”:”Auto Responder to Sender”,”email-editor”:”We will be in touch with you soon. 
    \n 
    \nName: {name-1}
    \nEmail: {email-1}
    \nPhone: {phone-1}
    \nMessage: {textarea-1}
    “,”recipients”:”{email-1}”,”email-recipients”:”default”,”routing”:[],”from-name”:””,”form-email”:””,”replyto-email”:””,”cc-email”:””,”bcc-email”:””}]},”status”:”publish”,”version”:”1.39.0″}

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @jeffpwp

    Thank you for sharing the form export but it is not working since you pasted it directly here, please use a free third-party storage like Pastebin or Google Drive and share the link.

    I sent some test submissions in your form on your website but it’s working fine on my end, I suspect the issue has to do something with your browsers since some extensions can cause Javascript conflicts.

    View post on imgur.com

    I suggest testing it using a different browser or incognito tab.

    Kind Regards
    Amin

    Thread Starter jeffpwp

    (@jeffpwp)

    it wasn’t just me, it was many clients who reported not being able to submit the form. Are you sure you used the /test link not the live form?
    The live form on the home page has no validation on the phone number field. it’s just using the usa phone validation. have you not received any other support requests about problems with this?

    I am facing the same issue on my website too, this error suddenly started to appear randomly not every time, any solutions ?
    I have attached the screenshot.

    • This reply was modified 1 year, 5 months ago by shaghils.
    • This reply was modified 1 year, 5 months ago by shaghils.

    Hi @jeffpwp

    We used a test page from your site. When it comes to other reports those were related to other countries and no reports so far for the USA. Can you follow our previous request to share your form on Pastebin or Google Drive? This way we will be able to test your form on our side.

    @shaghils Please create a fresh topic here https://wordpress.org/support/plugin/forminator/#new-topic-0 so we can follow and communicate your case separately.

    Kind Regards,
    Kris

    Thread Starter jeffpwp

    (@jeffpwp)

    When I try to Export & download, I get this error: https://ibb.co/rj93bLK

    https://ibb.co/r24FT2jD
    This is what the https://memphisbjj.com/test page error looks like to me and many visitors. You have to wait a few seconds for the form to load (and why does it take so long to load lately)? /test

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @jeffpwp,

    The first URL with the screenshot of the error showing up on form export is not loading at our end, it returns a “That page doesn’t exist” error.

    I am afraid, that without form export, it will be hard to debug the issue further as I was unable to replicate the mentioned issues at my end.

    Can you please share the error (or a new screenshot) that you observe when trying to export the form so that we can help you further?

    We look forward to hearing back from you.

    Best Regards,
    Nebu John

    Thread Starter jeffpwp

    (@jeffpwp)

    I made a video clip of the error. The link I sent works for me. Here’s the video clip: https://jmp.sh/s/hvgFgWDLNj45b3iUTcHg

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @jeffpwp

    I’m afraid the recording link showing a 404 error for when trying to access it.

    You may upload to some other free storage like google drive and share link, we need to see what kind of errors are showing up in your console logs, also we would appreciate if you share some numbers you used for your tests maybe its related to specific format.

    Kind Regards
    Amin

    Thread Starter jeffpwp

    (@jeffpwp)

    I can’t upload it anywhere because I can’t export it – as the error shows. The US phone number validation used to work fine, nothing changed on my end besides normal updates. Maybe shaghils(@shaghils) who posted similar problems can help with the export?

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @jeffpwp,

    I’ve fixed the code from your post, and was able to import it for testing. However, I still could not replicate the issue, when the national validation is enabled.

    Could you please send us a few examples of the phone numbers, which don’t validate on your end. Please feel free to email them at wpsupport@incsub.com with the following subject: ATTN: WPMU DEV support - wp.org

    Please also mention, whether your Forminator version is the current one (1.39.2), and include a link back to this thread for reference:
    https://wordpress.org/support/topic/phone-number-error-please-input-a-valid-phone-number/

    Looking forward to your reply!

    Best Regards,
    Dmytro

    Thread Starter jeffpwp

    (@jeffpwp)

    all phone numbers would return an error.
    901-555-1212
    901-681-1234
    I just updated the latest today (1.39.3) and it is working on the /test page.
    I’ll keep an eye on it.

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @jeffpwp,

    Thank you for letting us know. I hope it’s working as expected with the subsequent Forminator versions.

    I’ll be marking this thread as resolved for now. Please feel free to reopen it in case there’s still any issue.

    Best Regards,
    Dmytro

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Phone Number Error: Please input a valid phone number.’ is closed to new replies.