Support » Plugin: Masks Form Fields » Phone mask working all of the time

  • Resolved redwhale

    (@redwhale)


    Hi Ivan,

    First off – the plugin is awesome!

    But I am having a question with the phone mask working all of the time.

    It seems some people are able to bypass it altogether..I am using..

    [tel* Phone-Number class:phone_us placeholder “Phone/Mobile No.”]

    and it should mask the number like this (000) 000-0000

    However, I am getting form submits with phone numbers like this??

    Phone: 82285972562

    And when it works properly is looks like this in the email..

    Phone: (781) 629-9984

    Can you help me out with this – anything I can do to stop it??

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Ivan Petermann

    (@ivanpetermann)

    Hi @redwhale

    You have pages listed on Google search without phone_us class in the phone field. Are the messages coming from these pages?

    1. https://redwhalemedia.com/contact/

    2. https://www.google.com/search?q=site%3Aredwhalemedia.com

    Thread Starter redwhale

    (@redwhale)

    Hi Ivan,

    Unfortunately, the messages are not coming from those forms. I have also been checking to see if the plugin has been loading and every time I check it loads. The first week I did it everyday 3x a day.. now it’s just randomly.

    The emails come in about once or twice a week.. all different emails.. but the phone numbers follow the same format…

    Here are some of them:

    Phone: 88447119286
    Phone: 85457939672
    Phone: 83917493194
    Phone: 81233485588
    Phone: 86979822899
    Phone: 82285972562

    Not sure how they are getting around the phone mask.. and the captcha.. but if you have any ideas on how to fix it let me know.

    Thanks for the response.

    Below is a copy of my Contact Form 7

    *****************************************

    <label>FULL NAME*</label>
    [text* your-name class:form-input-cus]

    <label>YOUR EMAIL*</label>
    [email* your-email class:form-input-cus]

    <div class=”clearfix”>
    <div id=”left”>
    <label>PHONE NUMBER*</label>
    [tel* your-phone class:phone_us placeholder class:form-input-cus “(000) 000-0000″]
    </div>

    <div id=”right”>
    <label>YOUR BUDGET*</label>
    [select* your-budget class:form-input-cus include_blank “Less than $1000” “$1000 – $2000” “$2000 – $4000” “$4000 – $6000” “$6000 +”]
    </div>
    </div>

    <label>YOUR AWESOME MESSAGE*</label>
    [textarea* your-message class:form-input-cus-2]

    [captchac captcha-778 size:l fg:#ffffff bg:#000000]
    [captchar captcha-778 4/4 class:form-input-cus]

    [submit “SUBMIT”]

    *****************************************

    Thread Starter redwhale

    (@redwhale)

    Hey Ivan,

    This is becoming a larger issue! Please, if you can help in anyway that would be great.

    I have many sites with the same configuration of form and apps that are now all getting spam as well.

    Same characteristics..they all have phone numbers that are similar

    Phone: 85746394634

    That clearly shows the phone mask is not working..there is a bug somewhere if this is happening across many sites.

    Let me me what’s up Ivan.

    Plugin Author Ivan Petermann

    (@ivanpetermann)

    Hi @redwhale

    Try removing the current captcha and use the new reCAPTCHA (v3) included in the Contact Form 7 plugin.

    https://contactform7.com/recaptcha/

    Note: Spam systems generally disable JavaScript when submitting forms and this also disables masking.

    Thread Starter redwhale

    (@redwhale)

    Hi Ivan,

    Thanks for the heads up..I didn’t know they disabled JavaScript..but that makes sense with the way things were happening.

    I dropped the captcha plugin and created a simple test in contact for 7 for now and will update the forms to reCAPTCHA (v3)..

    I love your app btw..have a good one.

    – Stephen P.

    Plugin Author Ivan Petermann

    (@ivanpetermann)

    Hi @redwhale,

    Thank You very much.

    Plugin Author Ivan Petermann

    (@ivanpetermann)

    Mark as resolved.

Viewing 7 replies - 1 through 7 (of 7 total)
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