Support » Plugin: RingCaptcha Phone Verification & SMS Order Notifications for WooCommerce » Phone is a required field (please verify your phone number).

  • Hello support.
    I am testing your ringcaptcha to use with our users iphones. I have entered the API and Secret keys, enabled SMS notifications and enable RingCaptcha2wooCommerce.
    When testing this with the Event Calendar and Event Tickets plugins, I verify my phone number successfully and try to checkout. However, I get a ringcaptcha error message “Phone is a required field (please verify your phone number). ” Why would I get this when I just verified my phone? Any ideas?


    David Weaver

    The page I need help with: [log in to see the link]

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  • Plugin Author ringcaptcha



    On your WordPress Admin, navigate to WooCommerce > RingCaptcha. Under ‘Troubleshooting’, check ‘Enable Javascript Implementation’ and save changes.

    This should apply a Javascript workaround to fix the problem.

    This problem occurs when your hosting provider cannot execute an HTTP request (probably disabled) to our API to confirm if the phone number has already been verified making it stuck on checkout page.

    Please let us know if the problem persists after this.

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