Hello @lashac,
Thanks for reaching out to us! Could you please provide us with a screenshot so that we can see what you are describing?
If you don’t already have a screenshot service installed, here are a few free options:
* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Thread Starter
WPGEEK
(@lashac)
Hello @lashac,
Thanks for providing the screenshot. Apparently, this field is not part of the WooCommerce core functionality. Therefore, it must have been added by a plugin or the theme. This kind of problem is usually caused by a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
