Personal account images not working

  • matt8192

    (@matt8192)


    3 years, 10 months ago

    I am using WordPress 5.1.1 and everytime I try to authorize my personal account, the widget doesn’t show my added account.

    View post on imgur.com

    When I select Account in Widget Settings, I am getting a Warning, followed by a No images found. Try some other hashtag or username..

    View post on imgur.com

    When I try this on my local WordPress 5.4, the plugin works perfectly. Is it possible that WordPress 5.1.1 is not supported even though in Plugin details it says 4.8 or superior? I have tried selecting Username and manually typing my personal account but I get Instagram requires authorization to view a user profile. Use authorized account in widget settings

    I was previously using an older version of the plugin but it suddenly stopped working for the same reason. I thought updating the plugin would fix this issue, but we were wrong.

    Here is a screenshot of my settings

    View post on imgur.com

Viewing 6 replies - 1 through 6 (of 6 total)
  • Temyk

    (@webtemyk)

    3 years, 10 months ago

    Hello.

    To use the widget, you need to add your account in the settings. Do you have problems adding a personal account?

    Thread Starter matt8192

    (@matt8192)

    3 years, 10 months ago

    Hello,

    Yes, I already authorized my account and according to Instagram, I have already authorized my personal account with the plugin. But from the plugins perspective, I am not seeing anything different. As if I never linked an account. And when I try to add my account again, Instagram says I have already authorized my account.

    I posted screenshots in the Topic questions to give a visual explanation.

    When I select Account in Widgets I get No images Found and a PHP Warning (Already added a screenshot in Topic question)

    When I select Username and type my username I get I need to authorize my account

    When I select Hashtag and try a random hashtag, it works. But I want to use the username feature, not the hashtag feature.

    Temyk

    (@webtemyk)

    3 years, 10 months ago

    Try adding an account again in the plugin settings. Click Add Account. What happens in this case?

    Thread Starter matt8192

    (@matt8192)

    3 years, 10 months ago

    When I click on Add account again I get this

    View post on imgur.com

    When I click on Continue I get redirected back to the WP page like this.

    View post on imgur.com

    I was using an older version of the plugin and I used the Username feature, then I got No images found error and I updated the plugin and authorized the account but I still can not seem to get the plugin working with my username. And it is not a Private account. I have tried this on a local WP 5.4 and the plugin works, but when I try it on my hosted 5.1 WP it does not work. Only the hashtag feature works.

    Temyk

    (@webtemyk)

    3 years, 10 months ago

    Please contact our technical support. https://cm-wp.com/other-questions-support/
    I can help you there

    Thread Starter matt8192

    (@matt8192)

    3 years, 10 months ago

    Hello, I’ve contacted technical support but I still haven’t received a reply. I just want to make sure that it’s being reviewed.

Viewing 6 replies - 1 through 6 (of 6 total)
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