Support » Plugin: Wordfence Security - Firewall & Malware Scan » Persistent “temporary lockout” message

  • Resolved heyscotg

    (@heyscotg)


    There was a login attack on my site. 38 attempts with the username admin.
    Wordfence locked out both my primary and backup “administrator” logins.
    I have gotten back into my site, but am still “temporarily locked out” from the front end.
    Is there a way to whitelist myself? I have VERY strong, rotating passwords.
    Thank you.
    (Great, great, product. Maybe a little too great for my skill-level.)

    • This topic was modified 1 year, 6 months ago by  Steve Stern.
    • This topic was modified 1 year, 6 months ago by  Steve Stern.
    • This topic was modified 1 year, 6 months ago by  Steve Stern.

    The page I need help with: [log in to see the link]

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  • Hi heyscotg,
    Thanks for asking this question, here you are things that you can do:
    – If you have any caching plugin installed on your website, please clear the cache. Also, if you your hosting provider installed and configured built-in cache system on your website, make sure to clear this too.
    – Go to (Wordfence > Tools > Diagnostics > IP Detection) and make sure your correct IP address is being detected there correctly, if not, then you might need to adjust the option selected in “How does Wordfence get IPs“.
    – You can whitelist your IP address by adding it to “Whitelisted IP addresses that bypass all rules” under (Wordfence > Firewall > Firewall Options > Advanced Firewall Options > Whitelisted IP addresses that bypass all rules).

    Thanks.

Viewing 1 replies (of 1 total)
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