Title: Woocommerce: Persistent “Sync failed. Please try again” message. Last modified: August 19, 2020 --- # Woocommerce: Persistent “Sync failed. Please try again” message. * Resolved [bmoh](https://wordpress.org/support/users/bmoh/) * (@bmoh) * [5 years, 7 months ago](https://wordpress.org/support/topic/persistent-sync-failed-please-try-again-message/) * Hi, I’ve recently started experiencing sync issues with Square where a manual sync always results in a “Sync failed” alert. I’ve been trying to resolve a background processing issue via my hosting provider and having this option is critical * I’ve tried disconnecting and reconnecting to Square, deactivating potential problem plugins, and running it from Scheduled Actions. Would greatly appreciate any further guidance. Many thanks! * Below is the System Report: * ``` ### WordPress Environment ### WordPress address (URL): https://development.dermsos.com Site address (URL): https://development.dermsos.com WC Version: 4.4.0 REST API Version: ✔ 1.0.15 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.4.0 Log Directory Writable: ✔ WP Version: 5.5 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.21 PHP Post Max Size: 260 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.71.1 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.4.0 WC Database Prefix: wp_ Total Database Size: 45.17MB Database Data Size: 40.17MB Database Index Size: 5.00MB wp_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_actions: Data: 3.72MB + Index: 0.59MB + Engine MyISAM wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs: Data: 0.65MB + Index: 0.46MB + Engine MyISAM wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_options: Data: 21.22MB + Index: 1.17MB + Engine MyISAM wp_postmeta: Data: 2.04MB + Index: 1.24MB + Engine MyISAM wp_posts: Data: 11.10MB + Index: 0.26MB + Engine MyISAM wp_sgpb_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_sgpb_subscription_error_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_term_relationships: Data: 0.11MB + Index: 0.23MB + Engine MyISAM wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_usermeta: Data: 0.25MB + Index: 0.02MB + Engine MyISAM wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.10MB + Index: 0.15MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_square_customers: Data: 0.42MB + Index: 0.53MB + Engine MyISAM wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_indexable: Data: 0.49MB + Index: 0.24MB + Engine MyISAM wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM ### Post Type Counts ### attachment: 207 custom_css: 1 customize_changeset: 9 fusion_element: 3 nav_menu_item: 15 page: 38 popup: 1 popup_theme: 7 popupbuilder: 1 post: 2 product: 1769 product_variation: 23 revision: 599 slide: 2 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (24) ### Akismet Anti-Spam: by Automattic – 4.1.6 All-in-One WP Migration: by ServMask – 7.26 Better Search Replace: by Delicious Brains – 1.3.3 Classic Editor: by WordPress Contributors – 1.6 Contact Form 7: by Takayuki Miyoshi – 5.2.1 Avada Builder: by ThemeFusion – 3.0.2 Avada Core: by ThemeFusion – 5.0.2 Fusion : Plugin: by Agency Dominion – 1.5.2 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2 Hello Dolly: by Matt Mullenweg – 1.7.2 Jetpack by WordPress.com: by Automattic – 8.8.2 MOJO Marketplace: by Mike Hansen – 1.5.6 Popup Builder: by Sygnoos – 3.68.4 Popup Maker: by Popup Maker – 1.11.2 Really Simple SSL: by Really Simple Plugins – 3.3.4 Simple Banner: by Ryan Petersen – 2.5.0 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.4.0 WooCommerce Square: by WooCommerce – 2.1.6 – Installed version not tested with active version of WooCommerce 4.4.0 WooCommerce: by Automattic – 4.4.0 Yoast SEO: by Team Yoast – 14.8 WP Crontrol: by John Blackbourn & crontributors – 1.8.5 WP Post Page Clone: by Gaurang Sondagar – 1.1 WP Rollback: by Impress.org – 1.7.1 WPForms Lite: by WPForms – 1.6.2.2 ### Inactive Plugins (5) ### MOJO Marketplace: by Mike Hansen – 1.3.3 OptinMonster API: by OptinMonster Team – 1.9.11 – Installed version not tested with active version of WooCommerce 4.4.0 WooCommerce Menu Cart: by Jeremiah Prummer Ewout Fernhout – 2.9.4.1 WooCommerce Payments: by Automattic – 1.3.0 – Installed version not tested with active version of WooCommerce 4.4.0 WooCommerce Services: by Automattic – 1.24.0 – Installed version not tested with active version of WooCommerce 4.4.0 ### Must Use Plugins (1) ### Endurance Page Cache: by Mike Hansen – 2.0.2 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #828 - /?page_id=828 Cart: #829 - /?page_id=829 Checkout: #830 - /?page_id=830 My account: #831 - /?page_id=831 Terms and conditions: ❌ Page not set ### Theme ### Name: Avada Child Version: 1.0.0 Author URL: https://theme-fusion.com Child Theme: ✔ Parent Theme Name: Avada Parent Theme Version: 7.0.2 Parent Theme Author URL: https://themeforest.net/user/ThemeFusion WooCommerce Support: ✔ ### Templates ### Overrides: Avada/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0 Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php Outdated Templates: ❌ Learn how to update ### Square ### Environment: Production Tokenization Enabled: – Debug Mode: Off ### Action Scheduler ### Complete: 3,883 Oldest: 2020-08-10 17:00:59 +0000 Newest: 2020-08-19 04:48:34 +0000 Pending: 3 Oldest: 2020-08-19 05:04:55 +0000 Newest: 2020-08-26 04:48:34 +0000 ``` - This topic was modified 5 years, 7 months ago by [bmoh](https://wordpress.org/support/users/bmoh/). Viewing 1 replies (of 1 total) * Plugin Support [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [5 years, 7 months ago](https://wordpress.org/support/topic/persistent-sync-failed-please-try-again-message/#post-13279016) * Hi there! * I understand you’re having trouble syncing with Square. This forum is specifically for assistance with core WooCommerce features, and Square isn’t one of the core features that come with WooCommerce. * For help with Square, can you please create a post in [https://wordpress.org/support/plugin/woocommerce-square/](https://wordpress.org/support/plugin/woocommerce-square/) * Along with that, please also add details on if you’ve successfully fixed the problem with background processing by reaching out to your web host. Without that, sync wouldn’t work. * Complete guide on setting up the extension can be found at [Square for WooCommerce Documentation](http://docs.woocommerce.com/document/woocommerce-square/). * I’ll mark this topic as solved for now. Please feel free to open a new topic in this forum if you have any other core WooCommerce questions. Viewing 1 replies (of 1 total) The topic ‘Woocommerce: Persistent “Sync failed. Please try again” message.’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 1 reply * 2 participants * Last reply from: [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/persistent-sync-failed-please-try-again-message/#post-13279016) * Status: resolved