Support » Plugin: WooCommerce Stripe Payment Gateway » Persistent error message

  • Resolved dragoscristian

    (@dragoscristian)


    Hello,

    I am getting this weird error:

    Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.
    
    Pay 

    It’s happening with any payment method other than CC, where I purposely fail the transaction first, then go back to my checkout page and rightfully get the message

    Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.

    But then the bug appears when I do the same transaction again and now I confirm it. I get on the purchase confirmation page, BUT at the top there is this message still there with a payment button. This is very bad for the UX and highly confusing, as the customers now on one hand are on a payment successful page, and on the other hand it asks them to pay again….

    What is there to do in this situation?

    Thank you!

    Best,
    Christian

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter dragoscristian

    (@dragoscristian)

    Oh, and one additional problem also related to this….

    When using SOFORT and authorizing the payment from the first pass, I get the payment complete message and email.

    When first failing the payment and then confirming it on the second pass, the user gets the on-hold message that essentially tells them to pay (in addition to the message after checkout from above), even if the payment was already completed. Only a few minutes later they get the payment success email.

    This is a horrible behavior – not sure if from woocommerce or stripe…
    Fortunately EPS and Alipay do send immediately the payment confirmed e-mail and not the on hold one.

    How can I solve this issue?

    Thank you as well!

    Hi Christian

    I’m sorry to hear you are having trouble with processing payments. It sounds like your payment plugins are not properly talking back to the website after they approve the payment.

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Let’s see what are the plugins you have active and go from there.

    Thread Starter dragoscristian

    (@dragoscristian)

    Hi @battouly

    Thanks for your reply! Well not sure if they are not talking properly, because normal operations work without a hiccup.

    It’s also really annoying – obviously the pay button that the customers are presented with just leads them to a message saying the order is complete and for further assistance to talk to us.

    For the second problem with SOFORT, if only WooCommerce would wait a few minutes before generating/sending the on hold email, maybe in that time the payment finishes processing and then there is no need for the order on hold email, and the customer directly gets the order completed email (which, based on my tests, comes 3-5 minutes after the original email with the “your order is with us but is unpaid yet” on hold email.

    Nonetheless, here is the System report you asked for:

    
    ### WordPress Environment ###
    
    WordPress address (URL): blocked
    Site address (URL): blocked
    WC Version: 5.1.0
    REST API Version: ✔ 5.1.0
    WC Blocks Version: ✔ 4.4.3
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.0.2
    Log Directory Writable: ✔
    WP Version: 5.7
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.38 (Debian)
    PHP Version: 7.4.16
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.9-MariaDB-1:10.5.9+maria~focal
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.1.0
    WC Database Prefix: wp_
    Total Database Size: 40.88MB
    Database Data Size: 36.65MB
    Database Index Size: 4.23MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.25MB + Index: 0.14MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 0.34MB + Index: 0.25MB + Engine InnoDB
    cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_traffic: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aelia_exchange_rates_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_appointments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_coupons_to_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_coupons_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_customer_bookings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_customer_bookings_to_events_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_customer_bookings_to_extras: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_amelia_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_custom_fields_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_custom_fields_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_custom_fields_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_events_periods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_events_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_events_to_providers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_extras: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_galleries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_locations_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_notifications: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_notifications_log: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_notifications_sms_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_packages_customers_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_packages_services_to_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_packages_services_to_providers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_packages_to_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_packages_to_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_providers_to_daysoff: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_google_calendar: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_locations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_outlook_calendar: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_periods_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_specialdays: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_specialdays_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_specialdays_periods_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_timeouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_to_weekdays: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_providers_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_amelia_services_views: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_amelia_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cerber_files: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_sets: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
    wp_cerber_uss: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_frmt_form_entry: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_frmt_form_views: Data: 0.11MB + Index: 0.20MB + Engine InnoDB
    wp_ifso_daily_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ifso_local_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_maxbuttonsv3: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_maxbuttons_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_maxbuttons_collections_trans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 4.33MB + Index: 0.13MB + Engine InnoDB
    wp_postmeta: Data: 9.50MB + Index: 0.89MB + Engine InnoDB
    wp_posts: Data: 9.11MB + Index: 0.31MB + Engine InnoDB
    wp_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wf301_404_logs: Data: 0.22MB + Index: 0.02MB + Engine MyISAM
    wp_wf301_redirect_logs: Data: 0.11MB + Index: 0.01MB + Engine MyISAM
    wp_wf301_redirect_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfpklist_template_data: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 45
    awesome_checkout: 3
    cpt_feature_requests: 1
    custom_css: 2
    customize_changeset: 7
    elementor_library: 2
    forminator_forms: 6
    ifso_triggers: 4
    nav_menu_item: 12
    page: 39
    post: 2
    postman_sent_mail: 220
    product: 9
    revision: 1231
    seedprod: 1
    shop_order: 106
    shop_order_refund: 41
    wcp_ruleset: 9
    wp_block: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (37) ###
    
    Query Monitor: by John Blackbourn – 3.6.7
    301 Redirects Pro: by WebFactory Ltd – 5.65
    All-in-One WP Migration: by ServMask – 7.39
    Amelia: by TMS – 3.1.2
    Conditional Payments for WooCommerce: by Lauri Karisola / WooElements.com – 2.2.2
    Woocommerce one page checkout and layouts: by BluePlugins – 2.7
    Custom Status for WooOrders: by Dragos-Cristian Vasilescu – 1.0
    Customizer Export/Import: by The Beaver Builder Team – 0.9.2
    Forminator: by WPMU DEV – 1.14.9
    Google Analytics Germanized: by Pascal Bajorat – 1.6.0
    Hummingbird: by WPMU DEV – 2.7.2
    If-So: by If So Plugin – 1.5.3.2
    LoginPress - Customizing the WordPress Login: by WPBrigade – 1.5.1
    MaxButtons: by Max Foundry – 8.5
    Page scroll to id: by malihu – 1.7.3
    Post SMTP Extension For Amazon SES: by Yehuda Hassine – 1.0.0
    Post SMTP: by Yehuda Hassine – 2.0.22
    Post/Page specific custom CSS: by Łukasz Nowicki – 0.2.1
    ShortPixel Image Optimizer: by ShortPixel – 4.21.2
    String Locator: by Clorith – 2.4.2
    SumUp Payment Gateway For WooCommerce: by SumUp – 1.0.0
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.50
    
    Aelia Foundation Classes for WooCommerce: by Aelia – 2.1.5.210311
    Widget Options: by Widget Options Team – 3.7.7
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6
    WooCommerce Email Test: by RaiserWeb – 1.2.2
    WooCommerce EU VAT Assistant: by Aelia – 2.0.14.210317
    WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
    WooCommerce Multi Currency Premium: by VillaTheme – 2.1.11
    WooCommerce: by Automattic – 5.1.0
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.7.7
    WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.8.3
    WP Crontrol: by John Blackbourn & crontributors – 1.10.0
    WP Htaccess Editor: by WebFactory Ltd – 1.70
    WP Maintenance Mode: by Designmodo – 2.3.0
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.8
    
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Pro): by WebToffee – 4.1.7
    
    ### Inactive Plugins (2) ###
    
    WP Mail Logging: by MailPoet – 1.9.7
    WP Mail SMTP: by WPForms – 2.6.0
    
    ### Dropin Plugins (1) ###
    
    db.php: Query Monitor Database Class
    
    ### Must Use Plugins (1) ###
    
    aaa-wp-cerber.php: by Cerber Tech Inc. – 1.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: #665 - /account/checkout/
    My account: ❌ Page not set
    Terms and conditions: #2274 - /legal/
    
    ### Theme ###
    
    Name: Versatile Business Pro Child
    Version: 1.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Versatile Business Pro
    Parent Theme Version: 1.2.8
    Parent Theme Author URL: 
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: versatile-business-pro-child/woocommerce/checkout/thankyou.php
    versatile-business-pro-child/woocommerce/emails/admin-new-order.php
    versatile-business-pro-child/woocommerce/emails/customer-completed-order.php
    versatile-business-pro-child/woocommerce/emails/customer-invoice.php
    versatile-business-pro-child/woocommerce/emails/customer-on-hold-order.php
    versatile-business-pro-child/woocommerce/emails/customer-processing-order.php
    versatile-business-pro-child/woocommerce/emails/customer-refunded-order.php
    versatile-business-pro-child/woocommerce/emails/email-order-details.php
    versatile-business-pro-child/woocommerce/emails/email-order-items.php
    versatile-business-pro-child/woocommerce/emails/email-styles.php
    versatile-business-pro-child/woocommerce/order/order-details-customer.php
    versatile-business-pro-child/woocommerce/order/order-details-item.php
    versatile-business-pro-child/woocommerce/order/order-details.php
    
    ### Action Scheduler ###
    
    Complete: 241
    Oldest: 2021-02-26 19:15:50 +0000
    Newest: 2021-03-29 15:20:39 +0000
    
    ### Status report information ###
    
    Generated at: 2021-03-29 16:28:51 +01:00
    

    Plugin Support tijosh a11n

    (@tijosh)

    Hi @dragoscristian,

    You mentioned a couple times that you are “authorizing” or “failing” the purchase. Can you tell us how you’re doing that exactly?

    Also, please enable logging at WooCommerce > Settings > Payments > Stripe, then perform a test transaction. After that, check the logs at WooCommerce > Status > Logs and look for the file that begins with woocommerce-gateway-stripe... with the current date. Scroll to the bottom, copy any errors you see there, and paste them in your response.

    • This reply was modified 2 months, 2 weeks ago by tijosh a11n. Reason: edit for clarity
    Thread Starter dragoscristian

    (@dragoscristian)

    Hi @tijosh

    You mentioned a couple times that you are “authorizing” or “failing” the purchase. Can you tell us how you’re doing that exactly?

    I am still in the sandbox version of stripe. Every time I pay with any payment method other than CC, I have the chance to fail or to authorize the payment.

    I did what you said, but there is no error in the log…

    THe only indication of what is happening is if I look in the order details:

    Stripe charge complete (Charge ID: py_1IbqHSILVdbgUpzkZgSghu4R)
    April 2, 2021 at 5:58 pm Delete note
    
    Order status changed from Processing to Completed.
    April 2, 2021 at 5:58 pm Delete note
    
    Order status changed from On hold to Processing.
    April 2, 2021 at 5:58 pm Delete note
    
    Stripe charge awaiting payment: py_1IbqHSILVdbgUpzkZgSghu4R. Order status changed from Failed to On hold.
    April 2, 2021 at 5:55 pm Delete note
    
    Stripe payment failed: Unable to process this payment, please try again or use alternative method. Order status changed from Pending payment to Failed.
    April 2, 2021 at 5:55 pm Delete note

    And a “normal” order through SOFORT that is not failed first:

    Stripe charge complete (Charge ID: py_1IbqTnILVdbgUpzkcn2Ha225)
    April 2, 2021 at 6:11 pm Delete note
    
    Order status changed from Processing to Completed.
    April 2, 2021 at 6:11 pm Delete note
    
    Order status changed from On hold to Processing.
    April 2, 2021 at 6:11 pm Delete note
    
    Stripe charge awaiting payment: py_1IbqTnILVdbgUpzkcn2Ha225. Order status changed from Pending payment to On hold.
    April 2, 2021 at 6:08 pm Delete note

    In both cases, the client gets first an “unpaid” invoice due to the on hold status. Like I mentioned earlier, maybe this whole issue could be prevented if woocommerce would send the on-hold emails about 5 minutes later (well check if it’s even on hold anymore and send it if it still is).

    Best,
    Christian

    Plugin Support corsonr – a11n

    (@corsonr)

    Automattic Happiness Engineer

    Thanks.

    However the notes that you pasted do not highlight the cause of the issue. Can you please go to the Stripe settings and check the option corresponding to the logging system so that next time the log saves the data we’ll need to troubleshoot this issue. Please go to **WP Admin → WooCommerce → Settings → Payments → Stripe** to enable this option.

    Plugin Support corsonr – a11n

    (@corsonr)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.