Title: Permissions error
Last modified: September 1, 2016

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# Permissions error

 *  Resolved [macbookandrew](https://wordpress.org/support/users/macbookandrew/)
 * (@macbookandrew)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/permissions-error-18/)
 * I’ve been using this plugin successfully on one site, but tried to install it
   on a different site on a shared hosting plan and am having trouble.
 * Every time I try to submit a form with a signature, I get a 403 Access Denied
   error. I’ve tried manually creating the `wpcf7_uploads` and `wpcf7_signatures`
   folders in `wp-content/uploads/` and even tried setting their permissions to 
   777, but am still getting the error.
 * Nothing shows up in the PHP error log.
 * Any tips for troubleshooting?
 * [https://wordpress.org/plugins/contact-form-7-signature-addon/](https://wordpress.org/plugins/contact-form-7-signature-addon/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [tameroski](https://wordpress.org/support/users/tameroski/)
 * (@tameroski)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/permissions-error-18/#post-7576759)
 * Hi,
 * This is a known issue when servers are not allowing encoded file to be submit
   through form requests, which is the case on some shared hosting plan. Every workaround
   i tried did fail up to now unfortunately 🙁 Sorry for the inconvenience …
 *  Thread Starter [macbookandrew](https://wordpress.org/support/users/macbookandrew/)
 * (@macbookandrew)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/permissions-error-18/#post-7576816)
 * For the sake of others in the future, my host was able to add a mod_security 
   exception for a false positive, though they didn’t tell me what specifically 
   triggered it in the first place.
 *  Plugin Author [tameroski](https://wordpress.org/support/users/tameroski/)
 * (@tameroski)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/permissions-error-18/#post-7576830)
 * Good to know. Thanks for the update.
 *  Anonymous User 14100483
 * (@anonymized-14100483)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/permissions-error-18/#post-7576905)
 * Yes, had the same problem. It was being blocked by ModSecurity. I contacted my
   host and they were more than happy to add a security exception to whitelist my
   web site.
 * Working perfectly now. Lovely little plugin… many thanks. Great work!
 *  Plugin Author [tameroski](https://wordpress.org/support/users/tameroski/)
 * (@tameroski)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/permissions-error-18/#post-7576906)
 * Thanks for the feedback !
    Sticked topic

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Permissions error’ is closed to new replies.

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   =1208819)
 * [Contact Form 7 Signature Addon](https://wordpress.org/plugins/contact-form-7-signature-addon/)
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## Tags

 * [permissions](https://wordpress.org/support/topic-tag/permissions/)

 * 5 replies
 * 3 participants
 * Last reply from: [tameroski](https://wordpress.org/support/users/tameroski/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/permissions-error-18/#post-7576906)
 * Status: resolved