WordPress 4.9.2 running Total Child theme.
CM Tooltips Glossary Free Version 3.5.9
WPBakery Page Builder Version 5.4.5
Knowledge Base for Documents and FAQs Version 3.2.2

When I set the Glossary page to have no parent, the index works, and the term page works, but the terms are not highlighted in any page or post.

When I set the Glossary page to be a sub-page of my “knowledge” page and set the permalink in the CM Tooltip Glossary settings, I get to the index page just fine but it only shows [glossary] and not the actual glossary.

Ideas on things I should examine?

Thanks!
Becca