Hi @marie999,
To get a better view, kindly share with us screenshots of your permalinks from WP-Admin → Settings → Permalinks.
* I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.
Thanks.
Hi Abwaita and thanks for answer.
Do you have an email so that I can send you screenshots ? I do not want to send public screenshots.
Thank you
Plugin Support
AW a11n
(@slash1andy)
Automattic Happiness Engineer
Hey again!
We do not have an email that we can give you to send screenshots to.
There should not be any sensitive info in the screenshot requested, but you can redact anything sensitive.
Hi,
Is it possible to send the screenshots by messenger ?
Which group can I choose to send you a mp by messenger ?
Thank you.
Hi @marie999,
Just to clarify, we normally offer support for the WooCommerce core plugin through the forum. I’d recommend taking the screenshot(s) and editing/blurring any parts you’d not wish to be seen.
From there, you can share it with https://snipboard.io. If you have an account with Snipboard, you’ll have the ability to delete shared screenshots.
Hope this helps.
Thanks.
Hi,
For current settings :
https://drive.google.com/file/d/1A6DKiRyQ5zUQukUQKxNNSJBYbZtdOQkC/view?usp=sharing
For product permalinks perzonalised structure I’ve got :
/boutique/product-category/product-category-name/product/product-name/
And before that :
https://my-name-site/accueil/boutique/
In front office, I’ve got :
– https://my-name-site: accueil/boutique/ (home/shop)
I’d like to get rid of ” accueil “.
– On products pages, it’s :
https://my-name-site: boutique/product-category/product-category-name/product/product-name/james/
Thank you to give me the proper structure.
Have a nice day ! 🙂
Hi @marie999,
The link to the screenshot requires an extra step to request access.
Could you kindly make it accessible to all with the link, for the time being? Alternatively, as suggested earlier, you can also take a screenshot and edit it to remove any sensitive URLs before sharing here. I normally use https://www.photopea.com/ to edit screenshots online.
The reason we wish to take a look at your permalink settings is to see if it’s something you added that’s causing the URLs to have the structure you mentioned.
* Without the additional context of your permalink settings, I can only suggest that you cautiously edit your permalinks to the defaults shown in the screenshots on this page: https://docs.woocommerce.com/document/permalinks/#section-1
Thanks.
Hi,
It’s ok for products and category permalinks.
But how can I delete home (“accueil”) in the following link ?:
https://my-name-site/accueil/boutique/
Thank you.
Hi @marie999,
Good to hear that the product and category permalinks are now sorted.
Just to check, have you added accueil anywhere in your permalinks?
This is most likely the case, so you will want to remove or replace it if you do not wish for it to be shown in your URLs.
Hope this helps.
Thanks.
Hi Abwaita,
Thanks for answer.
Yes, I’ve got the slug ” accueil ” in my home page and I’d like to get rid of this because when I go to my shop page I’ve got that : https://mysitename/accueil/boutique/ and I would like that : https://rim-arty:8890/boutique/
Thank very much for your help.
I’m sorry I forgot to put ” mysitename” in the second link. Could you please delate my former message when you’ll have answering it ? I do not want that my site name to be public. Sorry for that and thank you very much.:-)
Hi @marie999,
>I’m sorry I forgot to put ” mysitename” in the second link. Could you please delate my former message when you’ll have answering it ?
Only moderators can do this, after a consideration of the request. Kindly reach out to a moderator by clicking the Report button on the top right side of the thread. Here are more details about contacting the mods.
>Yes, I’ve got the slug ” accueil ” in my home page and I’d like to get rid of this
The website link shared seems quite incomplete so I am unable to see where the issue lies. Since we’ve also been unable to get the permalink settings of the site, at the moment it’s quite hard to know the cause of the issue.
Thus, to check further, you will require someone with direct access to your site or someone with who you’ll be more able to share some of the above-requested info.
I would suggest that you first reach out to your host but if the issue is much more complex, you can also get assistance from the WooCommerce Customizations Page.
Thanks.
Hi,
Thank you for answering. For my permalink issue, I’ll ask someone.
I submit here my former messages to the support and then when the message I’ d like to be deleted will be deleted I’ll close the topic :
” Hi moderators,
I’m sorry I forgot to put ” mysitename” in the second link. Could you please delate my former message when you’ll have answering it ? I do not want that my site name to be public. Sorry for that and thank you very much.:-)
Here is the screenshot link of the concerned message : https://snipboard.io/SUJevd.jpg
Thank you very much for your help. “
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@marie999 I’m sorry, but that is only done in extreme cases. Please do not report this topic a third time. That will not change the outcome.
https://wordpress.org/support/forum-user-guide/faq/#will-you-delete-my-post-or-my-link-within-my-post
Search engine hits are never considered extreme. The post will not be edited or deleted.
Hi,
I’m closing this topic.
