Title: PERFORMANCE REPORT
Last modified: December 18, 2017

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# PERFORMANCE REPORT

 *  Resolved [JapeNZ](https://wordpress.org/support/users/japenz/)
 * (@japenz)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/performance-report/)
 * Hi there, I’m having trouble with the Hummingbird plugin.
    I can’t get it to 
   complete ‘PERFORMANCE REPORT’, plus if I try to use the ‘MINIFICATION’ option
   the options don’t update from ‘Pending’ meaning the cache is no longer being 
   used. I’ve tried refreshing the homepage as well as visiting my site from a 2nd
   device in a attempt to trigger the refresh. Any idea what I can do to fix this?
   I’ve also set up a staging site as a subdomain where I have created a clean install
   of WordPress and only added the Wocommerce plugin and Hummingbird. I’m seeing
   the same issue here too.
 * Kind regards,
    JP

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Anton Vanyukov](https://wordpress.org/support/users/vanyukov/)
 * (@vanyukov)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/performance-report/#post-9791348)
 * Hi [@japenz](https://wordpress.org/support/users/japenz/),
 * What sort of error do you get when the performance report is not completed? Or
   is the progress bar getting stuck at some point?
 * Regarding minification – check that the homepage does not have any errors in 
   the browser console. Sometimes that can cause assets to not change Pending state.
 * Could you also share the link to your website so I can take a look?
 * Best regards,
    Anton
 *  Thread Starter [JapeNZ](https://wordpress.org/support/users/japenz/)
 * (@japenz)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/performance-report/#post-9791378)
 * Hi Anton,
    Thank you for getting back to me.
 * The error message when trying to run the performance test is:
    The performance
   test didn’t return any results. This probably means you’re on a local website(
   which we can’t scan) or something went wrong trying to access WPMU DEV. Try again
   and if this error continues to appear please open a ticket with our support heroes.
 * Homepage is [https://www.comicbookshop.co.nz/](https://www.comicbookshop.co.nz/)
   no errors though there are four warnings.
 * Kind regards,
    JP
 *  [Anton Vanyukov](https://wordpress.org/support/users/vanyukov/)
 * (@vanyukov)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/performance-report/#post-9791434)
 * [@japenz](https://wordpress.org/support/users/japenz/),
 * Performance: I was able to trigger a scan remotely. You should now see the results.
   Do you have any firewall or security plugins that might be blocking access to
   or from our API? These IPs should be whitelisted:
 *     ```
       66.135.60.59
       66.135.49.214
       66.135.60.64
       104.236.238.22
       104.236.50.140
       ```
   
 * For minification, could you please enable debug lo, run a new minification scan
   and see what’s in the logs? Debug log can be enabled by adding the following 
   lines to wp-config.php file:
 *     ```
        // Enable WP_DEBUG mode
       define( 'WP_DEBUG', true );
       // Enable Debug logging to the /wp-content/debug.log file
       define( 'WP_DEBUG_LOG', true );
       ```
   
 * Best regards,
    Anton
 *  Thread Starter [JapeNZ](https://wordpress.org/support/users/japenz/)
 * (@japenz)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/performance-report/#post-9791545)
 * Hi Anton,
    Would it be okay to switch the debugging to the staging site rather
   than have everything on show on the main site?
 * Staging is here: [https://www.staging1.comicbookshop.co.nz/staging/1/](https://www.staging1.comicbookshop.co.nz/staging/1/)
 * I see the test was run okay on the main, if you can also do the same on the staging
   please that would be great.
    I’m not aware of any firewall or security plugins
   that are running though I shall check with Siteground that the IP list is whitelisted.
 * Kind regards,
    JP
 *  Thread Starter [JapeNZ](https://wordpress.org/support/users/japenz/)
 * (@japenz)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/performance-report/#post-9791570)
 * Hi Anton,
    I’ve confirmed with Siteground there are no firewall or security plugins
   blocking blocking access to or from your API or the IP’s listed.
 * Kind regards,
    JP
 *  [Anton Vanyukov](https://wordpress.org/support/users/vanyukov/)
 * (@vanyukov)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/performance-report/#post-9791626)
 * Hi [@japenz](https://wordpress.org/support/users/japenz/),
 * I did the same thing for your staging website, report should be there.
    But you
   should enable debug log for you staging website and find out the reason of such
   behavior. Also, if I’m not mistaken, Siteground has some caching enabled, which
   you should try and clear. Sometimes caching can also be an issue.
 * Best regards,
    Anton

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘PERFORMANCE REPORT’ is closed to new replies.

 * ![](https://ps.w.org/hummingbird-performance/assets/icon-256x256.gif?rev=2633221)
 * [Hummingbird Performance - Cache & Page Speed Optimization for Core Web Vitals | Critical CSS | Minify CSS | Defer CSS Javascript | CDN](https://wordpress.org/plugins/hummingbird-performance/)
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 * 6 replies
 * 2 participants
 * Last reply from: [Anton Vanyukov](https://wordpress.org/support/users/vanyukov/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/performance-report/#post-9791626)
 * Status: resolved